Channel Partner Enablement Program Manager - Remote at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  


We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.


You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields


Role

You will work with partners to manage the partner enablement and solutions programs in your region to help make our partners successful in solving their clients challenges with LivePerson technology and solutions. This will include adapting solutions from LivePerson’s Global Partnership Organization to fit market and partner-specific needs, running the solutions programs with partners in the region, and enabling partners and rolling out solutions across your partner set.  You would create and manage the partner enablement motions in the region that provides our partners with all the necessary knowledge and tools in a scheduled format, to reach our program goals.  You would be responsible for sourcing feedback, identifying solution backlog and optimizations and creating the next wave of solutions to help our partners drive repeatability and scale.


In this role you will:

  • Create, document and manage repeatable partner solutions program processes, from the initial qualification, to go-to-market, enablement and feedback for growthFacilitate the successful training and integration of Partner Sales Professionals, Program Managers and Executives to drive mutual value through the partner solutions program
  • Provide thought leadership, innovation and creativity in order to find the best solutions to help our LivePerson and our partners - win more together
  • Highly responsive to the needs of LivePerson’s partners in the region and LivePerson’s broader Global Partnership Organization
  • Collaboration with partner marketing for any partner enablement events
  • Produce, enhance, and facilitate current virtual and in-person sales onboarding programs to immerse partners in LivePerson products, capabilities and solutions
  • Build cohesive sales enablement toolkits through the lens of a partner seller
  • Review, monitor, and update the efficacy of online Learning Modules (ongoing)
  • Proactively Identify, track, manage, communicate with stakeholders on a consistent basis regarding priorities, timing, risks and path to mitigate issues and risks
  • Coordinate solution program plans with cross-functional teams, both internally and with partners
  • Responsible for managing program performance in the region and communicating overall program health to key stakeholders
  • Collaborate with Partner Marketing and Partner Enablement teams to support GTM, launch and rollout efforts to drive partner adoption, feedback and performance
  • Collaborate with regional partner managers and sales specialists to help them take advantage of these solutions into their partners sales motions
  • Travel up to 25%

Your qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience
  • Minimum 5-7 years of professional experience in Partner Enablement or Partner Development
  • Experience supporting product or solution development GTM motions
  • Facilitated training and learning development events
  • Ability to collaborate in cross-functional teams
  • Excellent written, verbal presentation and organizational skills, ability to interface with internal and partner stakeholders
  • Experience in a global organization, collaborating with distributed teams

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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Technology we use

  • Engineering
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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