Card Program Manager
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As a Card Program Manager, you’ll be responsible for the success of our card programs by managing production, fulfillment, partner relations, and serve as a primary stakeholder in the end user experience to optimize card activation and ensure all stages of the fulfillment process are running smoothly. You’re analytical by nature, operationally focused, and thrive in ambiguity. You’re a people person, and you enjoy working with a variety of stakeholders and solving challenging problems in a fast-paced environment. Learn more about our culture, approach, and technology on our website https://www.branchapp.com/about
What you’ll do:
- Coordinate with Customer Success, Data Science, and external partners to manage forecast and card inventory levels for all card products
- Partner with Data Science to implement reporting and alerting mechanisms to surface and improve bottlenecks in the card fulfillment and production process (ordering, printing, shipping, inventory, etc.)
- Automate and refine processes to support rapid growth and operations at scale
- Own the end-to-end card experience by coordinating with Marketing, Customer Success, and Support on design and implementation of physical cards, envelopes, carriers, etc. to meet customer requirements and optimize card activation
- Identify opportunities to minimize costs, and collaborate with Product, Customer Success, Finance, and external partner teams through change management
- Manage requirements gathering, acceptance testing, and configuration controls with external partners to launch new card products
- Proactively engage with manufacturing, issuing, and banking partners to ensure ongoing improvement
- Effectively communicate and present insights to the business in order to drive business decisions
We’re looking for someone with:
- A Bachelor’s Degree in Business, Finance, Data Science, Economics or other relevant fields
- 3+ years of relevant industry experience managing card and payment programs at scale
- An operational mindset with the ability to dig into details, identify patterns, and propose thoughtful solutions
- Excellent understanding of the payments industry and various partners involved
- Excellent analytical skills and problem solving ability
- Excellent verbal and written communication skills
- Consistent track record of success and career progression across multiple payment and card related programs.
Benefits and general information:
- Company-paid medical, dental, and vision
- 401k
- Stock Options
- Flexible time off
- Paid Holidays
Working at Branch
Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, the Star Tribune’s Top Workplaces, and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.