ZS
Where bright minds rise in care of humanity’s greatest challenges to define what’s next - where passion changes lives.
Hybrid

Business Technology Solutions Consultant/ Salesforce Lead

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ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS's Business Technology group focuses on conceptualizing, designing and implementing a wide spectrum of technology solutions to improve commercial effectiveness. Offering targeted support from strategy and roadmap definition to full implementation and on-going operations, our solutions include enterprise information management, reporting, analytics, CRM/SFA and business process automation enablement. Our team possesses deep expertise in leading analytics, business intelligence, CRM and system integration technologies, which we apply in a pragmatic fashion to create and deliver optimal architecture and implementation solutions.
Responsibility • Lead the team consisting of Specialist, Developer, Operator, etc. to solve the business problems and lead end to end delivery• Ownership to ensure the proposed design/ architecture, deliverables meets the client expectation and solves the business problem with high degree of quality• Translate complex client expectations and business problem into technical requirements. Own end to end responsibility to lead project across all phases - right from discovery/ POC to managing operations;• Lead one or more project at a time, based on the role and time commitment required for the project• Partner with Senior Leadership team and assist in project management responsibility i.e. Project planning, staffing management, people growth, etc.• Work in tandem with global counterparts in planning and accomplishing planned activities, identification or risks and mitigation strategy• Build relationship with client stakeholders and lead presentations related to project deliverables, design brainstorming / discussion, status updates, innovation/ improvements, etc.• Collaborate with other ZS internal expertise teams - Architects, Validation/ testing, etc. to ensure best in class technology solution• Outlook for continuous improvement, innovation and provide necessary mentorship and guidance to the team• Liaison with Staffing partner, HR business partners for team building/ planning• Assist Senior Leadership on building POV on new technology or problem solving, Innovation to build firm intellectual capital• Translate business requirements into logical, component-based technical designs• Provide technical leadership to development team, interface with client users and leadership, team project manager and technical staff as required• Ensure deliverables from multiple development teams, following robust release management disciplines and procedures
Qualifications & Experience• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines;• 4-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements;• At least 5+ year of hands on experience on Apex, JavaScript.• Strong understanding and hands on experience on Lightning Component Framework, Visualforce HTML5;• Expertise on querying languages like SOQL, SOSL• Expertise in with SFDC- related tools like VS Code and associated plugins, Data Loader, Workbench• Expertise in offering provided by Force.com like marketing, Sales, Service, communities Cloud• Deep expertise in knowledge of Security management in Salesforce• Expertise in MuleSoft and integration with Salesforce;• Expertise in Lightning app builder, Design system, lightning events• Deep expertise in Einstein Services like BOT, Intent and Sentiment APIs, Next Best Actions and Live Agent• Strong understanding of Costing and licensing in Salesforce
Additional Skills• Strong client presence. Ability to communicate verbally and in writing technical concepts to all audiences;• Ability to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects;• Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends in the Business Intelligence domain;• Experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications;• Significant supervisory, coaching and hands-on project management skills;• Willingness to travel to other global offices as needed to work with client or other internal project teams.
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.
NO AGENCY CALLS, PLEASE.

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What are ZS Perks + Benefits

ZS Benefits Overview

ZS offers competitive and comprehensive benefits, and strives to foster an inclusive environment for all. In addition to full medical, dental, vision, life and disability insurance, ZS offers generous PTO, family leave and fertility benefits, opportunities for learning and development, volunteer opportunities, social events, and a robust Belonging Network to engage with like-minded ZSers around the globe.

Culture
Volunteer in local community
ZSers have many opportunities to volunteer, donate and participate in pro-bono projects and events, throughout the year and on our global annual day of giving, ZS Cares Day.
Partners with nonprofits
ZS partners with many nonprofits, locally and globally, to provide volunteer hours and pro-bono project support.
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
ZS leadership conducts a company-wide meeting in a different ZS location each quarter, ensuring ZSers around the globe have the opportunity to connect with our leaders no matter where they're located.
Employee awards
Flexible work schedule
ZSers can work with their HR leader to request accommodations based on their individual needs.
Remote work program
ZSers can work with their HR leader to request accommodations based on their individual needs.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
ZSers elect leadership each cycle, a structure ZS’s founders established to ensure cultural continuity and elevate leaders who embody the firm’s dedication to strategy, innovation & collaboration.
Mandated unconscious bias training
ZS aims to provide a bias-neutral experience for ZSers, including the hiring process and performance management. We offer support & training at all levels and are guided by our Hiring Bill of Rights.
Diversity manifesto
Diversity employee resource groups
All ZSers are invited to join our ZSer-led global Inclusion and Diversity Groups and Belonging Networks that help give voice to underrepresented ZSers across our firm.
Hiring practices that promote diversity
ZS strives for a bias-neutral hiring experience at each step of the process, and provides training and resources for all ZS interviewers. ZS developed a Hiring Bill of Rights to outline our commitment
Diversity recruitment program
The ZS SEED program is designed to help ZS engage with bright young minds at historically Black colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ZSers can opt-in to cover out-of-pocket medical expenses with pre-tax contributions.
Disability insurance
ZS provides short term disability benefits for up to six months. After six months, you may be eligible for benefits under ZS’s long-term disability program.
Dental insurance
ZS offers employees, spouses/domestic partners and dependents access to a complete dental plan for a low monthly premium, including preventive and basic services.
Vision insurance
ZS offers vision insurance as part of the ZS medical plan.
Health insurance
ZS offers comprehensive medical insurance to employees, spouses/domestic partners and dependents for a low monthly premium.
Life insurance
ZS covers the cost of basic insurance at 100%.
Wellness programs
All ZSers are invited to join Healthy Minds @ ZS, an employee resource group that prioritizes mental health for all. ZS also offers perks such as discounted fitness classes through local gyms.
Mental health benefits
ZS offer mental health benefits through medical insurance and has partnered with Workplace Options to support ZSers and their immediate family members/dependents with in-the-moment support.
Transgender health care benefits
Financial & Retirement
401(K)
ZS helps our people prepare for their future with 401(k) retirement savings.
401(K) matching
ZS offers 3% matching.
Performance bonus
At ZS, year-end bonuses are paid out before the end of December. Bonuses are determined by company and personal performance, weighted heavily towards your own efforts.
Charitable contribution matching
ZS matches employee donations and/or volunteer time, up to an annual maximum of $2,000 USD.
Child Care & Parental Leave Benefits
Childcare benefits
ZS provides access to back-up care for children, adult, elder family members and pets during a lapse or breakdown in normal care arrangements at a significantly reduced rate, up to 10 times per year.
Generous parental leave
The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 
Family medical leave
The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 
Return-to-work program post parental leave
Company sponsored family events
ZS offers many company sponsored events, both inside and outside of the office, including holiday parties, bring your child to work day, and admission to sporting events and amusement parks.
Fertility benefits
ZS covers medically required infertility services, as well as egg retrieval cycles, cryopreservation and egg freezing.
Vacation & Time Off Benefits
Generous PTO
ZSs receive three weeks of paid time off per year. Principal and manager level roles start with four weeks of paid time off.
Paid volunteer time
ZSers have the opportunity to participate in our global day of service, ZS Cares Day, as well as many volunteer and pro-bono projects throughout the year.
Paid holidays
Paid sick days
ZS offers up to one week of paid sick leave annually, in addition to regular PTO.
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
ZS offers pre-tax commuter benefits to all employees.
Company-sponsored outings
ZS offers many company events, including annual holiday parties, summer outings and other events.
Free snacks and drinks
ZS offices have stocked kitchens with drinks and snacks.
Some meals provided
Company-sponsored happy hours
Join ZS teams for happy hours, such as a meet and greet with a local chapter of a ZSer-led resource group or office-wide beverage cart.
Recreational clubs
Join one of our many ZSer-led groups, including sports leagues, book clubs and more.
Relocation assistance
ZS provides relocation assistance on an as-needed basis. ZSers can work with the ZS mobility team and their HR lead on their specific circumstances.
Professional Development Benefits
Job training & conferences
ZS offers dedicated learning and training resources available from day one, enabling ZSers to gain skills, capabilities and knowledge relevant to their professional growth.
Tuition reimbursement
ZSers with at least 36 months of tenure may seek ZS support for advanced studies. ZS also partners with SoFi for student loan refinancing.
Lunch and learns
ZS business groups, Inclusion and Diversity Groups, third-party subject matter experts and nonprofits organizations frequently hold Lunch and Learns for ZSers to attend in-office or virtually.
Promote from within
Mentorship program
At ZS, you’ll receive guidance from various mentors, including your Professional Development (PD) Coach, Project Mentor and Buddy.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

In addition to these benefits, ZS also offers: travel assistance insurance, SoFi student loan refinancing options, Milk Stork breast milk delivery services for working mothers, PerkSpot corporate discounts, and many options for professional development, networking and learning and development.

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