Who we are

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We're a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

When applying for a job you are required to create an account, if you have already created an account - click Sign In.

Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:

• Provide full legal First Name/Family Name - this is important for us to ensure our future hires have the right system set up.
• Please Capitalize first letter of your First and Last Name.
• Please avoid using fully capitalized text for your First and/or Last Name.
• NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.

Job Description Summary:
The Business Control Service Center Sr. Project Manager will be responsible for understanding, organizing, communicating, documenting, and coordinating all planning and business enablement activities that are supported by the First Line of Defense Center of Excellence (FLOD). These projects will include but are not limited to Policy and Procedure documentation; Issue Framework, Monitoring and Management; Resiliency Complaints Monitoring and Expansion; Root Cause Analytics; Business Intelligence and Analytics; Documentation; along with Control Testing & Monitoring. The individual will need to maintain a strong working relationship with First Line and Second Line teams, individual business units, support teams and Information Technology (IT) to ensure a successful deliverable. This is a high visibility role that involves strong leadership.

Job Description:

Job Description

• Ability to work with large and diverse teams in multiple locations
• Ability to work effectively in a dynamic, fast paced environment within a matrix reporting structure
• Manage multiple, complex projects in parallel focusing on on-time delivery
• Proactively identify and report on risks, issues, and dependencies
• Provide regular updates on project status, including a risk assessment and list of outstanding issues
• Escalate risks to leadership accordingly
• Coordinate with the FLOD management team to identify individuals and resources needed to meet project deadlines
• Actively monitor stakeholder satisfaction
• Develop improvements and innovations to enhance timeliness and accuracy of data
• Ensure open communication on the project team
• Consult and provide advice, facilitate discussions, and resolve conflict
• Make decisions and take timely independent action in pursuit of priorities
• Create clear measures for quality and success of the team
• Participate in special projects as needed and perform other duties as assigned

Required Experience, Skills, or Abilities:

• Experience with Traditional Waterfall and Agile Scrum Project Management methodologies
• Understanding of database terminology and data warehousing concepts (ETL, data movement, data modeling, machine learning, artificial intelligence)
• Experience managing the intake and development for Business Intelligence and Data Analytics projects (ie Microstrategy, Tableau)
• Experience with SQL Server or Notebooks
• Possess strong presentation and documentation skills. Proficient in PowerPoint, Word and Excel, SmartSheet is preferred
• Extensive experience leading global, multi-disciplinary teams in a fast-paced, changing environment
• Exceptional problem solving and negotiation skills with the ability to work across organizational boundaries to drive complex delivery challenges
• Strong business and technical insight, with the ability to quickly understand and communicate technical ideas and challenges across a broad audience
• Strong written and verbal communication skills, with the professional confidence to effectively engage and interact with senior and executive management
• Ability to make strong decisions and handle multiple projects under pressure
• Ability to direct and motivate others
• Ability to focus on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Self-starter, motivated individual who can move a project forward with little direction and/or guidance
• Willingness to ask the right questions, engage appropriate points of contact to launch a project from conception

Qualifications:

• Bachelor's Degree or equivalent work experience required
• Minimum of 5 years of experience managing moderately sized programs from start to finish within a highly complex operating environment

Preferred / Plus:

• Agile Scrum Master and/or Product Owner Certifications preferred
• Requirements gathering, preparing requirement documents, facilitating technical discussions, and running user acceptance testing if preferred
• General experience in one or more of the following areas: call center management, customer service, business analyst

Subsidiary:
PayPal

Travel Percent:
0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal's 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].