At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, butessential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist managesmore than 186,000 properties where people live and work.Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane.Wework across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Business Development Project Manager is responsible for partnering with the sales leadership team and all relevant stakeholders to manage the sales process from initial customer qualification through contract signature and deal execution. In this role you will develop, refine and enhance the deal management process while ensuring process is implemented and properly executed for all sales opportunities. As the Business Development Project Manager, you will have responsibility in ensuring all deliverables related to proposal submissions are completed on time and of the highest quality. This role will also act as a key member of cross functional teams including, Sales, Operations, Finance, Prod/Tech, Marketing and Legal.
Responsibilities

• Provide project management leadership for all business pursuit activities
• Compile, issue and maintain the project plan, agreeing responsibilities and timeframes with the appropriate sales lead
• Play a key role in organizing, facilitating and documenting pursuit team meetings to ensure that all deliverables are complete and that the team adheres to the deal process framework
• Participate, as needed in customer due diligence, discovery and yellow-pad meetings
• Act as an internal "voice of the customer" to constructively review and challenge content and solutions
• Ensure the winning strategy is articulated effectively throughout the bid response, showing detailed understanding client requirements
• Maintain clear and regular communication with all stakeholders and close liaison with subject matter experts, making sure they are briefed early and understand bid requirements/expectations
• Ensure response documents are submitted in accordance with agreed timetables, collaborating where needed with all relevant stakeholders
• Prepare internal and client facing presentation materials relating to the bids as required throughout the bid process
• Manage post-mortem "lessons-learned" reviews for all pursuits
• Support Salesforce Administrator and other team members to ensure all relevant data is captured and properly recorded
• Provide thought leadership in the refinement of the deal process framework
• Ensure consistently high standards are maintained in all bid response documentation and sales materials through use of templates, and thorough content reviews including proofreading and formatting checks

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Negotiation - Expert
• Organizational Awareness - Advanced
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Expert
• Process Orientation - Advanced
• Prioritization - Advanced

Role Specific Skills

• Impactful communication skills; ability influence senior management
• Ability to effectively contribute and lead when required in a cross-functional team environment
• Strong executive presence and comfort interacting with customer and internal stakeholders
• Awareness to assess potential risks and opportunities, escalating as required
• Excellent attention to detail and adherence to process
• Comfort managing multiple projects and deadlines concurrently
• Strong organizational / project management competencies
• Clarity in writing, editing, reviewing sales materials and bid content
• Document organization and version management control
• Familiarity with commercial/financial terms and concepts
• Awareness of market trends, especially in the real estate and facility management space
• Expertise in Microsoft Office suite, Adobe and other required software tools

People Management Skills
This role has no direct reports
Qualifications
Minimum Qualifications

• Bachelor's Degree required
• 7 or more years business experience including 5 or more years of project management, bid management, or similar experience

Other Relevant Qualifications

• Experience in facilities or property management industry is a plus

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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