Box Consulting Operations Program Manager
WHAT IS BOX
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box Consulting is a growing team within Customer Success focused on helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. The primary function of this highly visible position is to support our Box Consulting practice at all levels of the organization through continuous improvement in business processes, systems, reporting, data and analysis.
RESPONSIBILITIES
Administer business systems including Clarizen (PSA system) and Salesforce to deliver reliable, scalable and efficient solutions to support services objectives.
Design, deliver and improve key metrics, dashboards and management reports and provide actionable insight.
Identify business issues, provide recommendations, implement solutions and develop success metrics.
Provide analytics in support of new or enhanced initiatives and goals including metrics, process and data requirements.
Identify opportunities for process improvement and optimization including redesign, and development of new processes and policies.
Create and maintain documentation, requirements, process flows, use cases, and test scripts for business processes.
Analyze, forecast and track resource demand - staffing utilization, demand/capacity, project profitability.
Oversee and ensure accuracy in the setup and maintenance of projects and handoff from sales.
Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk.
Develop presentations and reports to communicate key messages to senior management.
WHAT WE'RE LOOKING FOR
● 5+ years of experience in Services and/or Sales Operations in a high growth SaaS environment
● Strong Salesforce skills (admin level)
● Experienced administration of PSA tools, for example, Clarizen, FinancialForce, or a similar PSA system
● Comfortable working with senior managers and executives
● Ability to multi-task and prioritize tasks at hand; strong attention to detail
● Strong problem solving, analytical and critical thinking skills
● Strong Microsoft Excel and PowerPoint skills
● Proactive with the ability to take ownership of projects
BENEFITS
- Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
- For all other benefits, please check out: Box Benefits + Perks
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
