Associate Technical Project Manager (Remote) at Interactions

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of the Corporate team, you will be a part of the backbone of a company that builds and brings to market artificial intelligence technologies, including natural language processing and cognitive computing. You will build best practices that will serve internal (and sometimes external) customers and business partners.
The Vendor Technical Program Manager is responsible for assessing organizational
development needs of business operations and functional units to ensure continuous
technology quality improvement processes. The Vendor Technical Program Manager continuously reviews and refines networking and technical infrastructure and plans for improvements by collecting requirements and by developing recommendations and presenting summary findings to department leadership.
Job Responsibilities
  • Evaluate technology strategies and projects to ensure our Vendor platforms and connectivity align with Interactions established goals.
  • Create, develop and maintain accurate processes that support the continuous technology improvement of operational vendor management.
  • Develop detailed technology project plans to support the vendor management organization.
  • Collaborate with vendors and internal stakeholders including Technical Operations, Networking Operations, NOC and Information Security to develop and maintain technology performance metrics, measurements, methods and targets.
  • Lead and drive technology solutions with our internal stakeholders and our vendor enterprise.
  • Participate and support such Audits as PCI and SOC 2 Type 2 providing examples of process and Standard Operating Procedures for evidence.
  • Create and maintain SOP database and ensure vendor compliance.
  • Use work aids, such as process descriptions, checklists, templates, and guides to assist personnel with implementing defined process.
  • Interpret historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
  • Review and write comprehensive technical records and reports, identify alternatives, and make recommendations.
  • Oversee simplification studies, and evaluate operations and procedures.
  • Analyze and audit Vendor invoices for accuracy and ensure compliance on SLAs.
  • Own and manage weekly IT Vendor calls and ensure timelines are met and KPIs are achieved.

Qualifications
Required
  • Bachelor's Degree in related field or equivalent work experience.
  • Three years related work experience.
  • Demonstrated success in continuous improvement initiatives, project management, and organizational development.
  • Strong analytical, organizational planning, and time management skills.
  • Strong research skills, including gathering and analyzing data from multiple sources.
  • Effective writing skills.
  • Ability to maintain discretion and confidentiality
  • Demonstrated ability to work productively in a cross-functional team environment.
  • Proven ability to:
    • Interpret and apply rules, regulations, policies, and procedures in a productive manner
    • Effectively use interpersonal and communication skills, including tact and diplomacy
    • Effectively use organization and planning skills with attention to detail and follow through
  • Demonstrated knowledge of business practices and procedures including:
    • Continuous quality improvement processes
    • Planning processes
    • Assessment processes

Preferred
  • None

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!

Lauren

TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit careers.interactions.com

Culture
Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
Apply now
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