Associate, Project Management - User Support at Capital One (Washington DC)
Associate, Project Management - User Support
Capital One's Digital Commercial Banking team is defining the roadmap for the bank's overall digital strategy, designing new, early stage products and services, and accelerating delivery through innovative methods and technologies. We are a high-tech company with an innovation laboratory within the only founder-led top 10 bank in the U.S.
As an Associate, Project Management and User Support for Capital One's Digital Commercial Bank, you will be part of a smart, talented team responsible for delivering industry leading user support experience. In this exciting role, you will work closely with end-users to understand their business needs and system issues; and partner with key stakeholders to understand product capabilities and changes. An ideal candidate will have empathy for our users and excited to work in a fast paced agile environment.
Support and serve as Subject Matter Expert for Commercial Bank applications
Maintain and monitor shared mailbox on a daily basis related to user inquiries for our Commercial Applications
Resolve problems or transactions, communicating with internal customers to breakdowns inquires by asking questions, escalating as needed to raise inquires to the appropriate Product Manager, and closing any open inquires with internal customers
Provide customer service and training to internal customers on specific processes they manage
Provide support in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
Maintain formal process documents (e.g. procedures, job aides and guides)
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Bachelor's Degree or Military Experience
At least 1 year of commercial banking or financial services
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).