About you:

You are a proficient program owner who loves optimizing processes by constantly designing, experimenting, and iterating. You effectively balance building long-term solutions to fully eliminate the issue with creating near-term stopgap solutions; you have a clear framework you employ to choose which path to take in any scenario. In partnership with Operations, Product, Data Science, and Quality Assurance, you will drive company-wide efficiency and service improvements. You are established within your field. Your toolkit includes a variety of continuous improvement methods and strong inquisitive capabilities; you are also experienced in heading cross-functional efforts to solve problems. You thrive in an ambiguous, fast-paced, and dynamic environment and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

You will:

• Take ownership of our vendor operations strategy in one of our main business verticals as the main point of contact, and become the internal point of contact to cross-functional partners
• Work closely with your vendor team to achieve key daily, weekly, and monthly operational goals
• Design, iterate, and scale experiments to improve operational quality and efficiency in collaboration with our vendors and internal teams.
• Communicate to senior operations leaders on projects, goals, and priorities
• Innovate on behalf of our operations associates to ensure that the programs you are driving maximize their mindshare by empowering the operations team with the tools, time, and focus to constantly exceed our customers’ expectations.
• Identify new tasks to transition to your vendor team and project manage the transition of those tasks from other teams within Convoy.

We’re looking for someone who has:

• 2+ years of professional work experience in a related field, such as Business Process Outsourcing (BPO), analytics, operations, strategy, or consulting
• Experience at leveraging Excel or Google Sheets to research business information, create dashboards, and track key business metrics. SQL, statistics tools, and Tableau experience preferred.
• Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams
• Demonstrated organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks.
• Ability to manage process improvement projects from ideation to execution and evaluation
• Ability to work independently, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
• The ability to break down high-level business problems into concrete solutions.

Pay & Benefits:

The salary for this role in the state of Washington is between $72,820  and $98,310.00. This range may depend on factors including but not limited to applicant’s location, skills, prior relevant experience, and leveling. Hired applicant is also eligible to receive equity grants in the form of either a direct grant of stock or an option to purchase stock in the future for a specified price.