Associate Program Manager, Customer Support Enablement at Airtable (Remote)

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We’re seeking an experienced operator to develop and run a global portfolio of enablement programs for our Support department. This key role will act as the Enablement Lead for Support, partnering with Customer Success, Product, Sales Engineering, Strategy and other Enablement Leads to strategically develop and oversee a portfolio of Support enablement programs that integrate with Airtable’s broader enablement strategy. The successful Associate Program Manager will analyze gaps, propose new programs, own outcomes and make improvements to their portfolio.  From time to time, this person will also lead trainings.

What you'll do
  • Drive enablement for the Support department: identify go to market/operational gaps, ensure global program implementations and develop relationships with senior go to market leaders
  • Create and own continuous training & enablement programs to improve team productivity and delivery of our go-to-market strategy
  • Project manage cross-functional work streams and lead subject matter experts across Product, Engineering, Marketing, Customer Success and Sales in the creation and delivery of impactful enablement programs
  • Analyze operational data, audit customer interactions and embed with our go-to-market teams to develop a clear perspective on how to improve our business 
  • Own the outcomes of your portfolio: continually measure field behavior and evaluate the impact of enablement programs
Who you are
  • 3+ years of program management or operations experience building process and tracking outcomes (ideally applied to go-to-market functions)
  • Data-driven: comfortable with data and willing to work in tools like Excel, Mode, Tableau or other analytics platforms
  • Learner: eager build atop your foundation in program management / operations to become an expert in scaling and enabling a global go-to-market team
  • Collaborative: experience and desire to work cross-functionally
  • Own outcomes: you believe in continuous improvement and want to optimize 
  • Strong verbal and written communicator
  • Strong people leader: with experience developing talent
  • BA/BS degree in required
What We Offer 
  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
  • Complimentary mental health support via Modern Health 
  • Family planning support via Carrot (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents 
  • Access to financial planning and legal support
  • Supplemental reimbursement for Gender Affirmation procedures and services
  • Access to pre-tax Transportation & Commuter Benefits

The compensation awarded to successful candidates will vary based on their location, relevant skills and experience. For Colorado based roles, the base salary range for this role is $91,800 - $119,583. The total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.

About Airtable 

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we're just getting started!

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More Information on Airtable
Airtable operates in the Software industry. The company is located in San Francisco, CA, Mountain View, CA, Austin, TX and New York, NY. Airtable was founded in 2013. It has 575 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 59 open jobs at Airtable, click here.
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