Associate Implementation Project Manager
Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there's never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
Paycor's Associate Implementation Project Manager is responsible for managing the client onboarding experience as new clients transition to Paycor's software applications. The Associate Implementation Project Manager will be the primary owner of assigned implementation projects and be the single focal point for effectively managing all aspects of each project; delivering projects on-time and on-budget with the highest possible customer satisfaction.
The Associate Implementation Project Manager will document, coordinate, and monitor implementation projects from kick-off through go-live and successful transition of the client and solution to company using Paycor's project methodologies and serve as a liaison between the company and the client to ensure that client business objectives and requirements are met.
A successful candidate will possess the ability to influence all levels of associates - from individual contributor to senior leadership - both directly and indirectly. Additionally, the Implementation Project Manager will demonstrate the desire and willingness to understand what's important to Paycor's clients. He/she will be able to act as an internal advocate and ensure clients' needs are met within the software.
Essential Duties and Responsibilities

• Manage the conversion of new clients to Paycor software solution by working effectively with a wide range of internal and external stakeholders
• Ensure that projects remain on schedule and within scope and budget and prepare and deliver change requests when appropriate
• Effectively analyze and develop mitigation plans for any significant potential risks
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building
• Ensure that customer business objectives are well understood by the project team
• Ensure that customer requirements are defined clearly and system will meet their needs
• Serve as the initial point of contact for any client escalations and schedule and lead regular meetings
• Record and communicate implementation progress in project management software
• Maintain an implementation issues log with tasks, completion dates and ownership; distribute log on a regularly internal and external stakeholders
• Train new users on Paycor system and procedures as a supplement to other training resources
• Troubleshoot hardware and software system problems for clients and escalate to technical support when needed
• Responsible for raising concerns quickly to internal stakeholders and escalate when necessary
• Provide technical expertise to support the sales team as needed
• Perform assigned responsibilities relating to client service, such as lost account management, late night rotation, and proactive/reactive client calls
• Timely follow up and communication with sales and department management regarding status of accounts

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Four-year degree or equivalent experience
• 2-3 years experience in a client service position with face-to-face client exposure
• Experience leading multiple complex projects simultaneously
• Demonstrated proficiency with PC software including Microsoft Office Suites
• Excellent communications and interpersonal skills
• Strong organizational, time management and multi-tasking skills
• Flexibility in scheduling to meet client needs with short turnaround
• Travel required with some ability to travel on limited notice
• Ability to monitor, evaluate, and provide feedback on the outputs and performance of workgroup members and take actions necessary for improvement
• Solid communication, presentation, organization, and planning skills
• Ability to identify key barriers/core problems and apply problem-solving skills in order to deal creatively with complex situations

Paycor Total Rewards
Paycor has an exciting, growth-focused culture, and we pride ourselves in providing best-in-class benefits to take care of our people. Some of our most popular benefits include:

• Our Employee Stock Purchase Plan, which enables you to buy stock at a discount
• A 401(k) match
• Generous paid time off
• Three medical plan options - including one with $0 cost to Associates
• A flexible virtual-first work philosophy

For more information about our total rewards, please visit www.mypaycorbenefits.com .
If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request via email to [email protected] .
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