Our Opportunity:

Chewy is looking for a seasoned Associate Director, Studios Project Management to lead our Studio Project Management Team and work side-by-side with passionate pet lovers. The ideal candidate will have a background in production and have a passion for creative design, photography and video, project management technology, team development, and process. The Studio Project Management Team supports the Dallas and Florida Chewy Photography Studios through end-to-end project management, from brief intake through asset delivery. They will ensure creative disciplines and needs are considered, align requests to the appropriate workstream, maintain standards and balance creation of the most professional, high-quality creative output while driving efficiency and speed to market.

The Associate Director, Studios Project Management should possess an in-depth knowledge of creative technology and software solutions and have a deep understanding and ability to analyze data and insights and form action plans based on our capacity, velocity, and creative performance. As the team lead across both studios, the Associate Director should apply consistent project management skills to the daily work, and will alternate evenly between daily creative projects and big-picture thinking and process building. This role will partner with leaders from the Technical Operations Team, Creative Operations Team, Project Management and Creative Management teams as well as Creative Directors, Producers, and Post Production leads to execute the day-to-day work as well as form business plans and roadmaps for continued optimization and success for our creative organization. They will enhance the infrastructure and operations of the creative department to increase timeliness and communications, while supporting the creative development process.

Tactically, the Associate Director will lead, facilitate, and drive all deadlines and workflows for Chewy Studios photography and video productions utilizing our project management system, Workfront. The team is responsible for all PDP asset delivery to the DAM, and all marcom assets to be trafficked to the site or their marketing platform. The Associate Director will lead the team in ensuring successful, on-time execution and delivery of requested assets. They will serve as a cross-departmental liaison between the Studio, Creative Services, and Marketing teams. They will negotiate time and resources with their business partners and will utilize PM software tools to track and evaluate capacity mapping, providing reports to the leadership team. They will foster a culture based on accountability, exceptional quality of work, and nurture a data driven mentality.

What you'll do:

• Be a proactive manager and coach to direct reports always reinforcing best practices and inspiring a positive and supportive work environment. Build a high performing Studio Project Management Team.
• Analyze how the work is executed and solve for efficient workflows by removing bottlenecks and gaps
• Work with Studio leadership team to ensure team is partnering and supporting efficiently and effectively
• Set strategic goals and initiatives for workflow efficiency and optimize SLAs
• Gather, analyze, and report on production output data for efficiency & cost-benefit assessments across all asset and project types
• Lead weekly stand-ups and cross functional team meetings
• Resolve issues and solve problems throughout the entire project life cycle from strategy to final asset delivery including in market optimization and continuous improvement
• Pull reports and keep leaders up to date on volume, velocity and capacity mapping.
• Review quality of briefs submitted to studio and improve the process in partnership with Creative and Marketing Leaders.
• Support the creative workflow by ensuring the team provides clear and concise direction to guarantee timely delivery
• Monitor and push for timely review and approval processes
• Create and maintain long term and short term project plans, including setting targets for milestones and project timelines, adhering to deadlines, budget, KPIs and allocating resources per campaign using project management software
• Communicate, and monitor the progress of project timelines and tracking project deliverables in weekly internal meetings
• Be an exemplary user of company systems such as Workfront, Frame.io, etc.
• Light Travel required.

What you'll need:

• Bachelor’s degree required in Communications, Marketing, or related field
• 7-10 years of Creative/Marketing Project Management experience within an agency or marketing department setting, including managing creative teams/outside creative resources and interfacing directly with Executive Leadership.
• High proficiency in Creative project management software expertise. Experience with Workfront or a similar project management tool required.
• High level of understanding of creative production best practices for all channels and mediums and a solid understanding of the breadth and scale of the marketing function
• Strong analytical skills and data-driven thinking
• Deep understanding of the Creative Photography and Videography process. Experience with Production and Post Production required.
• Experience managing cross-functional teams
• Experience with Digital Asset Management technology, Production Management Technology, and various calendarization tools for studios and marketing.
• Strong understanding of all aspects of production from Pre Production to Post and Delivery
• Strong attention to detail, organization and time management skills
• Strong analytical skills, with the ability to read relevant data, draw conclusions, and provide recommended course of action.
• Strong communication and client service skills
• Ability to think creatively and strategically, solve problems, remove barriers and challenge the status-quo.
• Mature negotiation skills, and ability to support your ideas with facts, data and clear rationale. Be nimble in negotiations, but firm in representation of your point of view, and flexible enough to accept direction.
• Ability to prioritize multiple tasks and projects in a fast-paced environment
• Must be a people leader, mentor, and be invested in the growth and development direct and dotted line reports

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
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