Agile Scrum Master Director / Release Train Engineer (RTE) at CNA (Chicago, IL)

| Chicago, IL | Hybrid
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Job Summary
This is an individual contributor role that provides leadership, guidance, and mentorship to other highly technical resources and business personnel working in Scrum Teams. This role coaches and supports self-organized teams using the Agile Scrum methodology to deliver IT and business solutions for CNA. Acts as a Release Train Engineer (RTE) and/or Senior Scrum Master, partnering with the Product Owners and/or Product Managers with effective product backlog grooming to maximize business value and removes impediments to the Scrum Team's progress.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Serves, leads, coaches, and supports multiple simultaneous Agile Scrum teams and/or an Agile Release Train on high-complexity initiatives consisting of internal & external (onshore and offshore) as well as business and technical resources in the delivery of IT and business products and solutions. Responsible for product delivery.
  1. Facilitates Scrum ceremonies and agile practices (such as Program Increment Planning (PI Planning), daily standups, Scrum of Scrums, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the product owner, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering IT solutions.
  1. Identifies and resolves delivery impediments to optimize delivery flow. Resolves complex systemic impediments without support; escalates impediments that cannot be resolved to senior leadership. Manages risks and issues and acts to ensure they do not recur.
  1. Fosters an environment of continuous improvement / learning and drives substantial improvement at the team, portfolio and organizational levels. Guides team members in achieving maturity in Agile principles and Scrum practices, with a track record of increasing velocity as team matures. Proactively monitors and assesses team health and project needs.
  1. Serves as leading organizational expert on Agile and SAFE with deep hands-on exposure to agile processes, tools, best practices, and industry trends. Formally mentors and coaches junior scrum masters / teams
  1. Advises business and IT leadership (beyond the project team) on existing and emerging Agile concepts; is a sought-after expert. Assists leadership in structural / cultural change to increase agility, including advocating for introduction of new tools / processes. Contributes substantially to Agile and Scrum Master COE / COPs
  1. Proven track record of establishing strong team environments with high morale and team cohesion where the team members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making
  1. Supports the Product Owner and/or Product Manager in managing backlog and guides the Product Owner / Scrum Team in prioritization including maintaining relevant metrics. Maintains and draws upon deep relationships across the business, within IT and with MSPs
  1. Coordinates interactions within and outside the Scrum Team. Builds a trusting and safe environment within the team, Product Owners, Product Manager(s), and other stakeholders. Facilitates and manages conflict resolution within the team and key stakeholders; escalates more serious conflicts to leadership.
  1. Promotes practices that ensure delivery of quality products, ensuring that transparency is maintained around delivery progress, quality and schedule.

May perform additional duties as assigned.
Reporting Relationship
Typically, Assistant Vice President or above
Skills, Knowledge & Abilities
  1. Prior experience with Agile Scrum methodology in a Scrum Master role
  2. Experience acting as a servant -leader with strong coaching and mentoring skills; ability to get work done without assigning out / dictating tasks.
  3. Experience on teams delivering modern software for enterprises using Agile methodologies
  4. Excellent communication, facilitation, and interpersonal skills and the ability to work effectively with peers and team members
  5. Excellent personal organizational skills and prior experience using Agile management tools such as Jira
  6. Deep experience-based knowledge of Application Development best practices (e.g., automation, CI/CD pipelines). Provides direction on applicability to Agile teams within CNA's Portfolios

Education & Experience
  1. Scrum Master Certification preferred.
  2. SAFE Certification(s) preferred
  3. Bachelor's Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.
  4. Typically, a minimum of ten years of related work experience such as a project delivery background in an enterprise IT environment with experience using Agile delivery methods.
  5. Previous project leadership experience preferred.
  6. Applicable certifications preferred.

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Technology we use

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclusion.

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
Paid industry certifications

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