Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokJob Summary
IT Support Specialist (Executive Support) is responsible for providing IT support to executives, ensuring they can work efficiently. The role requires expertise in hardware, software, network systems, and various tools used in collaboration with executives. Responsibilities include troubleshooting and resolving technical issues.Job Description
Responsibilities:
- Troubleshoot IT issues such as hardware, software, network, and peripherals through onsite/remote support.
- Handle service requests from executives, including software installation, hardware setup, configuration, data transfer, and backup/restore.
- Provide advice and alternative solutions to help executives use technology effectively, and introduce new tools or technologies to enhance productivity.
- Coordinate within the organization, follow up, and liaise with relevant departments to resolve issues promptly.
- Analyze and resolve problems, identify root causes, and implement improvements to prevent recurrence.
- Manage assets, conduct inventory, and maintain records of executive assets under supervision.
Qualifications:
- Age 27-32 years, with 5-10 years of experience in IT Support/Executive Support.
- Bachelor's degree in Computer Science, Information Technology, or related fields.
- Knowledge of hardware including PCs, notebooks, smartphones, tablets, and major operating systems like Windows, macOS, iOS, and Android, along with maintenance skills.
- Proficiency in using applications and tools such as O365, MFA, video conferencing, etc.
- Basic understanding of network concepts including LAN, Wi-Fi, VPN, and troubleshooting connectivity issues.
- Knowledge of data security and threat prevention, including antivirus software, data encryption, and skills in maintaining confidentiality and handling sensitive information carefully.
- Ability to stay updated with changing technologies, learn new tools quickly, and adapt swiftly.
- Willingness to work outside regular hours, including weekends and public holidays, as needed.
- Good communication skills, capable of explaining technical issues and solutions in an easy-to-understand manner.
- Service-minded, emotionally resilient, and able to work well in a team.
- Ability to prioritize tasks, work under pressure, and meet deadlines.
- Proficiency in English is a plus
Recruiter
Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)Skills Required
- 3-5 years of experience in system, application or production support
- Strong experience in UNIX, LINUX and Windows operating systems
- Knowledge of networking fundamentals (TCP/IP, routing, network protocols)
- Knowledge of cloud platforms (Azure, OpenShift, Kubernetes)
- Good knowledge of RESTful APIs, HTTP protocol, OAuth, and JSON
- Familiarity with database technologies (Oracle, MS SQL Server, PostgreSQL, MongoDB, MySQL)
- Experience with monitoring and logging tools (e.g., Dynatrace, Kibana, Elasticsearch, Grafana)
- Knowledge of scripting tool and automation (Shell Script, PowerShell, ansible playbook, CI/CD pipeline)
What We Do
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high-speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners. The company is also expanding into AIS eSports and AIS Insurance Service. All of this is to proceed with the vision of becoming a Cognitive Tech-Co, to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.
