Program Manager, VBAT Sustainment (R4048)

What you'll do:

• Deliver proven, exceptional, and reliable performance in support of customer/end-user’s mission through flawless program management.
• Effectively collaborate, motivate, and lead relevant stakeholders to successfully deliver early, under budget, and with exceptional technical performance. 
• Manage customer relationships and act as the key point of contact for the sustainment portion of the program  
• Drive program execution of Engineering Change Order (ECO) implementation tasks in the company’s Product Lifecycle Management Software
• Ensure Service Bulletins are released and disseminated to customers, and track their incorporation into fielded hardware.
• Provide continuous, real-time readiness tracking of customer hardware (aircraft, payloads, ground support equipment, etc)
• Serve as the programmatic point of contact for customer requested warranty and non-warranty repairs, to include RMAs to vendors.
• Analyze existing data, and solicit additional data to support engineering decisions regarding Mean Time Between Failure (MTBF) and Failure Reporting, Analysis, and Corrective Action System (FRACAS)
• Use MTBF and FRACAS data to inform program sparing and sustainment program planning.
• Serve as Deployed Operations Field Service Representatives primary point of contact within the program office
• Represent customer programs in managing Diminishing Manufacturing Sources and Material Shortage issues.
• Maintain real-time awareness of customer hardware inventory levels, both within Shield AI’s facilities as well as at customer sites.  Coordinate replenishment at intervals appropriate to customer usage rates.
• Ensure all customers have access to the most up-to-date technical manuals and bulletins applicable to their hardware configuration.
• Provide customer feedback to internal teams regarding maintainability and sustainability issues.
• Provide guidance to customers regarding long term storage (preservation) and disposal of obsolete / excess material
• Astutely balance and rebalance shifting customer priories related to cost, schedule, and technical parameters of programs.  
• Provide hands-on management of all aspects of sustainment programs
• Drive the accurate and timely tracking and reporting of budget, resource, and project management standard metrics  
• Complete critical path analyses including the evaluation of potential means to accelerate the pace or mitigate identified risks 
• Identify potential bottlenecks or delays in programs and drive efforts to ensure projects stay on schedule 
• Partner with leadership to guide prioritization of projects and utilization of resources
• Establish and lead a consistent cadence of well-organized, well-facilitated, and effective meetings, including driving all preparation and follow up activities
• Support an environment where accountability and program execution excellence are core. 
• Must be a self-led individual desiring to make immediate impacts to the business.
• Report directly to Shield AI’s Senior Director of Program Management 

Required qualifications:

• Willingness and ability to travel internationally as needed (< 25% of the time)
• Ability to focus on long-term business objectives 
• Ability to run advanced projects consisting of multiple interrelated projects, in a manner that is largely self-directed 
• Significant experience and excellent skills with Microsoft Office Suite 
• Excellent skills in leadership, time management, organization, team management 
• Excellent interpersonal skills and verbal and written ability 
• A demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards, and being kind to others 

Preferred qualifications:

• 15+ years of U.S. Department of Defense aircraft maintenance experience.
• Experience in the field of unmanned aviation 
• Familiarity with aviation product delivery, maintenance, sustainment, and field support
• Undergraduate degree in aviation, engineering or business
• Project Management Professional (PMP) certification