Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
We're looking for a driven and experienced Program/Project Manager to join our team and lead initiatives focused on enhancing our contracting operations through strategic improvements and automation. In this role, you'll be instrumental in identifying opportunities, defining project scope, and driving the successful execution of projects , owning the partnership with Google's global and regional GTM teams and driving strategic partnership.
You'll also work closely with cross-functional groups, ensuring seamless collaboration with operations teams. A key part of your role will be enabling operations managers to deliver actions and projects in a timely manner, meeting the needs of our business stakeholders. If you're passionate about optimizing contracting processes, leveraging technology for automation, and working collaboratively to achieve significant operational impact, we encourage you to apply.
Position Responsibilities
Provide end-to-end project coordination in collaboration with cross functional teams across new service launches and process improvement initiatives.
Define project scope, objectives, and deliverables in collaboration with stakeholders, ensuring alignment with strategic goals for security effectiveness and operational efficiency.
Develop and maintain comprehensive project plans, including timelines, resource allocation, risk management strategies, and communication plans.
Work with Google global process owners to help drive standardization and change management. Communicate process changes to impacted team members.
Manage new project launches ensuring noiseless launch through coordination with cross-functional teams like Training, Quality assurance, Hive and Operation teams.
Coordinate and send out routine communications and set up governance to update overall project/program status for the various stakeholder groups, both internally and externally with key partners.
Work cross-functionally with teams within GOC to ensure critical paths are on track, ensuring all deliverables owned by enablement functions are tracked, delivered on time
Act as an escalation point for any non-moving deliverables and manage stakeholder conversations related to Dealdesk Incentive Contracting .
Track project performance, specifically to analyze the successful completion of short- and long-term goals for Media Readiness Program.
Minimum Qualifications
Minimum 3 years of progressive experience in project or program management,
Proven experience working with cross-functional teams and managing stakeholders at various levels.
Proficiency in project management methodologies and tools.
Excellent communication (written and verbal) and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences.
Preferred Qualifications
Knowledgeable in Contract Management Practices
Six-Sigma Certified
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Skills Required
- Minimum 3 years of progressive experience in project or program management
- Proven experience working with cross-functional teams and managing stakeholders at various levels
- Proficiency in project management methodologies and tools
- Excellent communication and interpersonal skills
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
