Program Director

Position Title: Program Director

Department: Housing & Residence Life

Reports To: Director of Housing & Residence Life

Employment Status: Full-Time, 12-Month(Live-On Required) 

The Program Director is the central driver of residential student culture, ensuring that all aspects of programming, engagement, and community standards are intentionally designed to support student success and retention. Operational, administrative, and compliance responsibilities are carried out in conjunction with, and in direct support of, this primary culture-building focus.

This is a mandatory live-on position, requiring the incumbent to reside in campus housing and actively engage in the residential community.

• Lead the design and implementation of a comprehensive residential experience that fosters a strong, positive student culture
• Serve as the primary driver of community development within residence halls, promoting belonging, inclusion, and student engagement
• Develop and execute intentional, outcomes-based programming aligned with student success, retention, and holistic development
• Promote and reinforce community standards that support accountability, respect, and a positive living environment
• Collaborate with campus partners to integrate co-curricular and student engagement opportunities into the residential experience •
• Advance initiatives that elevate student voice, leadership development, and peer engagement within housing

• Coordinate the daily operations of residence halls in alignment with institutional policies
• Manage housing assignments, occupancy tracking, and room change processes
• Support residence hall opening and closing operations
• Conduct facility inspections to ensure safety, cleanliness, and operational readiness
• Coordinate maintenance requests with Facilities Management and monitor completion
• Oversee key control systems and housing access processes

Student Support & Community Standards

• Address student concerns and assist with conflict resolution in residential settings
• Support enforcement of housing policies and student conduct standards
• Assist with incident response, documentation, and follow-up
• Provide support during crisis situations and emergency response efforts
• Maintain accurate and timely student and incident documentation

Administrative Responsibilities

• Maintain housing records, occupancy reports, and student data
• Assist with housing communications, processes, and reporting requirements
• Monitor housing trends and support planning efforts
• Prepare reports on residential programming, student engagement, and operational performance
• Support updates to housing policies and procedures
• Assist with overall Housing & Residence Life office operations

Safety & Compliance

• Ensure adherence to institutional policies, fire safety regulations, and risk management standards
• Support emergency preparedness planning for residence halls
• Respond to incidents in a timely and professional manner
• Participate in the on-call rotation for residential operations
• Promote a safe, respectful, and supportive living environment

• Bachelor's degree in Higher Education, Student Affairs, Education, Business Administration, or related field
• Minimum of two (2) years of professional experience in housing, residence life, or student affairs
• Demonstrated ability to develop and implement student engagement and programming initiatives
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a dynamic, student-centered environment

Preferred Qualifications

• Master's degree in Higher Education Administration, Student Affairs, or related field
• Experience in residential programming, student engagement, or campus life initiatives
• Experience with housing operations or occupancy management systems
• Experience in crisis response and conflict resolution

Knowledge, Skills, and Abilities

• Ability to cultivate a strong, inclusive residential community
• Strong interpersonal and customer service skills
• Effective decision-making and problem-solving abilities
• Strong administrative and organizational skills
• Ability to maintain confidentiality and professionalism
• Proficiency in Microsoft Office and student information systems
• Ability to collaborate effectively with students, faculty, and staff

Physical Requirements

• Ability to routinely engage in residence hall environments
• Ability to respond to on-campus emergencies
• Ability to move materials related to housing operations as needed