Production Flow Technician (Provo)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We are looking for an Order Entry, Order Production Flow technician, to join our rapidly growing venture-backed company.

The order entry side of the role will oversee the department's workflows, equipment, team members, and quality. In the role, you will manage a team of order entry & support specialists in a state of the art and digital-only facility in Provo, Utah. You will be responsible for ensuring that orders are correctly processed into our lab management software and updated as necessary per customer expectations and deadlines.

The production flow side of the role will oversee the department's workflows, equipment, team members, and quality. In this role, you will manage a team of order production team members (often called runners in dental labs) to ensure that orders are moving forward through the production floor at the highest quality standards per customer deadlines.

If you're looking to disrupt the dental lab industry status quo and take lead in building and scaling a "Gold Standard Team" per aggressive growth targets, this is the right place for you! We don't just want to offer you a job, we want to help you build a career by providing you with future opportunities for growth.

What You'll Do:

• Operate Quickly: Support your team in processing intake orders, entering, order trouble shoot, and outbound shipment of orders in a fast-paced environment, coordinating quickly with other teams to get orders moving through production. Support your team in prioritizing orders by department each day, notifying teams of latest changes to orders (e.g., material change), and ensuring that any production bottlenecks are resolved in order to meet customer deadlines

• Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability

• Data-Driven Optimization: Track key performance indicators and conduct root cause analysis to optimize resources and drive on-time delivery of high quality products Problem Solve: Roll up your sleeves to quickly troubleshoot and solve people, process, and technology issues as you operate within a large scale and fast paced dental lab

• Quality Adherence: Monitor and enforce adherence to strict standard operating procedures (e.g., validate order for fabrication) and roll up your sleeves to lead by example. High quality is key to efficient scalability!

• Inventory Monitoring: Develop and optimize workflows to ensure your team proactively tracks key inventory (e.g., paper, ink, lab pans) and re-supplies as needed

What We're Looking For

• Must be able to read, write, speak and understand English

• Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity

• High level of comfort with digital tools and technology

• Very high attention to detail and organizational skills

• Team player attitude and willingness to help others to help the team exceed expectations Natural curiosity and ability to learn new concepts, tools, and workflows quickly

• Strong self-motivation, self-direction, and ability to work with multiple stakeholders to

• Excellent communication and stakeholder management skills

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work Strong knowledge in the type of information required from dentists to validate production of an array of products including crowns, bridges, implants, dentures, and night guards

Req ID: J-730

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!