VP - Conversational AI Platform

| Seattle, WA
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC,  Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

About this Role:

In this role, you will lead the vision and execution of building out the world’s first truly conversational AI platform capable of helping customers achieve their intentions through long-running conversational threads. We believe that AI can be a force for helping achieve personal growth as well as facilitating discrete transactions as long as customers are in control of their data. You’ll have access to a wealth of conversational data to drive machine learning. You’ll work side-by-side with data and applied scientists to frame experiments and innovate new approaches to Conversational AI. You’ll be the single threaded owner (product and engineering) for the AI platform including NLU, Dialog Management, Routing, Context and Analytics services. You’ll report directly to the SVP of Conversational AI.

You will thrive here if: 

You love solving extremely ambiguous and ambitious problems

You obsess about the art of the possible

You are a master of clear, concise communication

You thrive in fast paced, dynamic environments

You can build partnerships that move our business forward 

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:
  • Continually update LivePerson’s AI Platform vision
  • Own the AI platform product strategy
  • Establish aggressive goals and manage teams to extend LivePerson’s leadership in Conversational AI
  • Expand LivePerson’s influence by representing our advances to industry leaders and organizations
  • Own both product and engineering resources as well as the roadmap prioritization and investment recommendations.
Requirements:
  • 10 years of product development and engineering leadership in highly available, highly scalable, high throughput systems
  • Educational background in Computer Science, Statistics, Mathematics, Computational Linguistics, or other relevant areas
  • Expertise in Machine Learning techniques applied to real-time decisioning systems
  • Strong track record of full lifecycle product development (build/run).
  • Proven track record of problem-solving, communication, and critical-thinking skills
  • Demonstrated capacity to work closely with teammates in a highly collaborative environment
  • Strong team leadership and talent development mindset
Preferred qualifications:
  • 3-5 years post-graduate experience in ML
  • Expertise in NLU/NLP, Dialog Management or Natural Language Generation techniques

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, and flexible time off. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.


At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
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    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
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    • AngularJSFrameworks
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    • Ember.jsFrameworks
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    • HadoopFrameworks
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    • CassandraDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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