Job Description Organization Description : Our Global Technology User Experience (UX) team relies on smart, driven people like you to design the right technology solutions for all of our corporate functions. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, Corporate Administrative Office, and more. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
Job Description : As a member of our Global Technology (GT) User Experience (UX) organization, you will play a critical part in helping to design application and product solutions that allow our JPMC Employees to better service our clients' needs. The GT UX Tools Product Owner/Program Manager is an essential new role that will help ensure that our fast growing UX teams have the tools and support that they need in order to be as effective as possible in their roles.
The UX Tools Product Owner/Program Manager will establish a program that will assess, onboard, and manage the various vendor tools/applications that our UX Designers, Researchers, and A11y Specialists rely on. This should be an individual who has project/program management experience and the ideal candidate will also have some UX related experience. Most importantly though this should be an individual who listens empathetically, puts the team first, and genuinely roots for the success of their fellow team members. This role has a number of responsibilities and requires a wide variety of strengths and capabilities, including:
Responsibilities :

• • • Develop and manage a program/process that assesses which UX related tools we should make available to our UX practitioners
    • Develop and manage a program to ensure the efficient onboarding of UX related tools
    • Develop and manage a program to ensure that our UX practitioners receive adequate production support for the UX related tools that they use
    • Build and lead a team in the execution of these duties
    • Partner with UX teams across lines of business, to ensure alignment and collaboration on tools related efforts
    • Provide visibility into delivery targets, commitments and progress
    • Proactively identify impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
    • Utilize team feedback and metrics to identify areas of opportunity and working with teams to continuously improve

Qualifications :

• • • 5+ years of program/project management experience
    • Ability to manage work in a highly technical, changing environment
    • Strong communication skills, negotiation, and presentation skills
    • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
    • Experience onboarding vendor tools at JPMC is highly preferred
    • Experience working in a UX organization is a plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.