Greenhouse Software
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Technical Writer, Product at Greenhouse Software (Remote)

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We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

We’re looking for a Technical Writer to join our team at Greenhouse!

Our mission to help customers transform the way they hire starts with the product, and we strive to empower our customers to get the help and resources they need when they need it. The ability to self-serve through written documentation and training videos is a fundamental component of our customer education strategy and key to the success of our customers.

With product updates and new features and functionality shipping daily, this role will own our ‘how-to’ content and partner with our Product and Support teams to ensure our vast library of resources is high-quality, always up-to-date, and meets the needs of a multifaceted audience of end-users.

Who will love this job
  • A documentarian – you feel a little rush of joy when you write something that is clear and concise
  • A problem solver – you take pride in finding and filling the gaps for any user-facing product guides
  • A teacher – you’re able to break down complex topics into easy concepts that everyone can learn and understand
  • A teammate – you love working with cross-functional teams and can balance multiple priorities from diverse groups
  • A creative mind – you have an eye for design, understanding that a visual layout can make or break a concept
What you’ll do
  • Work with the technical writing team to write documentation for new product releases and updates
  • Own the content process, assess the state of our existing content, improving and delivering the highest priority documents
  • Partner with our product marketing and content teams to support new product feature launches
  • Bridge the gap between documentation and our Customer Support teams, crafting proven customer-facing content that in turn improves the usability of our platform, and customer efficiency for our internal teams
You should have
  • Prior technical writing experience
  • Exceptional writing skills
  • The ability to simplify complex technical information for non-technical audiences
  • The ability to quickly build knowledge around unfamiliar concepts
  • Comfort with ambiguity as we scale our team and processes
  • Inquisitiveness; the ability to ask specific questions to learn more information
  • Comfort in managing multiple projects simultaneously
  • Experience with the Greenhouse product, a plus
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $66,000 - $90,000

#LI-SS1


Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022),  and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days' vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.


Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page


**We are a distributed company and do our best work where it works best for us - as individuals and as teams. At this time, all employees are working remotely due to COVID-19.**

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

The vibe of the Denver office is pretty laid back. People move to Colorado for a reason, to enjoy the beauty of the Rocky Mountains. In the office we have mountain bikers, hikers, skiers, climbers, and people who just like drinking beer outside. We try to plan events that beer drinkers, non-beer drinkers, outdoorsy people non outdoorsy people.

Harrison Woodson

Sales Development Representative II

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Team Manager, Customer Success

How do your team's ideas influence the company's direction?

The Support team connects with hundreds of users each day and is a vital line between our customers and our company. We take a solutions-oriented approach to solving problems and surface opportunities and feedback to the rest of the business. We also gather valuable data that is shared across the organization to inform our strategy and direction.

Alyssa Edelman

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

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