Technical Product Manager - Telecommute at Optum (San Antonio, TX)

| San Antonio, TX
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
We are looking for an experienced Technical Product Manager to lead the Data Integrations & Eligibility product development team in defining a standardized process for data integrations to ensure continued, successful delivery to our partners while building out integration configuration products that allow us to operationalize integrations and eligibility determinations
A major component of our mission to create transformative healthcare payment experiences involves the ability to easily integrate with payers, networks, and internal platforms and services while utilizing that integration to establish and facilitate eligibility determinations against Solutran's suite of healthcare and digital payment offerings. The Technical Product Manager of Integrations & Eligibility is responsible for integrations, interfaces, data movement and interactions between all digital payment and adjudication products and platforms within the Solutran technology environment. They are responsible for product planning, documentation, and execution through the entire lifecycle of integrations including, but not limited to, defining the vision, gathering and prioritizing requirements, and collaborating with others in the organization to ensure data integrity, reliability and that customer, consumer and financial satisfaction goals are met. Furthermore, the Technical Product Manager will be responsible for understanding the data flows, attributes, relationships, and dependencies between the various technical products.
You will be in the driver's seat and responsible for defining the product requirements, crafting transparency, and aligning across teams. In this role, you'll partner with skilled counterparts across the organization to formulate, ideate, research, discover, and deliver the outstanding data integration products and processes that enable the team to effectively grow and scale to support millions of members nationwide.
We are looking for someone to join our product team that wants to build the products that our customers love. The right candidate is someone who can "think big" while diving deep, remain flexible to change, and someone with a passion for innovation.
Primary Responsibilities:
  • Lead partnership between Data Integrations and Eligibility product team and the Product/Engineering teams to identify opportunities to improve customers' integration experience and help the Data Integrations team implement integrations more efficiently and effectively
  • Develop and maintain a detailed, end-to-end understanding of every integration throughout the Solutran technical environment, including all dependencies, data transformations, and calculations at both granular and summary levels
  • Be a subject matter expert and liaison for the internal and external project stakeholders on all technical projects by defining and managing technical requirements, deliverables, and timelines with respect to integrations and data integrity
  • Lead, support and when appropriate manage the releases for our products, technical applications, major architecture changes, and support updates with respect to the integrations and interactions between the various products
  • Develop a deep understanding of our platform and technology and help shape our strategy
  • Serve as a technical subject matter expert on Solutran's integration capabilities and primary point of contact to advise and resolve integration-related escalations across the company
  • Be the voice of the customer (both internal and external) and work collaboratively with product development teams to design, deliver, and enhance product capabilities to meet all customer requirements
  • Gain a deep understanding of the customer experience, identify, and fill product gaps and generate new ideas in order to align the customer problem-space with our strategy and product vision
  • Collect business, technical feedback and requirements, define, and prioritize product requirements, synthesize the feedback into the product definitions and ensure successful product releases with high customer satisfaction.
  • Build and continuously refine the implementation methodology/best practices and identify integration patterns to inform repeatable and scalable ways to deliver efficient and successful integration experiences
  • Provide technical and project management leadership and guidance to the team to ensure projects are completed within expectations
  • Educate teams on product integrations through documentation and training sessions
  • Participate in prioritizing Sprint backlogs and planning and running Sprints and releases for technical scrum team
  • An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 5+ years of Technical Product Management/Product Owner or equivalent experience
  • Bachelor's degree in a technical discipline
  • Demonstrated success defining and launching products in an Agile environment
  • Experience in application architectures, databases, SQL, APIs, etc.
  • Experience designing and documenting user flows and workflows to support application development
  • Experience using quantitative and qualitative data to assess priorities and influence roadmaps
  • Skilled, experienced, and certified in using Agile/Scrum or similar methodologies, Jira, writing user stories, and managing backlog
  • Experience in technical stack, platform architecture, and software integration design, and APIs

Preferred Qualifications:
  • Proficiency and experience developing and optimizing Structured Query Language (SQL) to analyze and query data
  • Experience in healthcare or health insurance
  • Experience with 834 or other standard file interchanges
  • Payments industry knowledge
  • Detail oriented with critical thinking skills - ability to break down initiative-level requirements into feature and story attribute level details
  • Demonstrated project team leadership skills
  • Ability to lead multiple projects simultaneously; strategic thinking with ability to build strong working relationships across organizational teams in a fast-paced and changing environment
  • Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
  • Excellent written and verbal communication skills to communicate with non-technical and technical people inside and outside the organization
  • Exceptional product roadmap creation & execution skills
  • Technical skills to translate business requirements into terms that developers can understand
  • Excellent communication skills; written, verbal and formal presentation
  • Excellent Microsoft Office skills (Outlook, Word, Excel, PowerPoint)

Where you will work:
The position is a telecomuute position.
Travel Requirement:
This position does not require frequent travel.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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An Insider's view of Optum

How would you describe the company’s work-life balance?

Many companies have a standard 8-hour day, but we don’t. Optum is a global company, so we recognize that working hours are different for everyone depending on their situation. Optum has implemented flexible working policies that allow employees to work from home in addition to the traditional office setting with virtual tools to support everyone.

Rachel

Chief of Staff

What projects are you most excited about?

My teams work on Digital Benefits where our mission is to deliver benefit clarity, cost transparency, and guidance towards increasing healthy outcomes for our members! One exciting project that we just finished was the Mental Health Hub, where we worked to spotlight member's mental health benefits offered by their United Healthcare health plans.

Tim

Senior Software Engineering Manager

What are Optum Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
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Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

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