Symitar Platform and Administration Senior Technical Product Manager (Dallas, TX)

| Dallas-Fort Worth, TX
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Under minimal supervision, this position assists Technical Product Management in designing and modifying the Episys platform with a focus on administration, installation, and performance. Collaborates with Technical Product Management, Development, Sales, Operations and clients to deliver solutions for the Symitar platform with emphasis on the administrative functions.

What you'll be responsible for:
• Developing and organizing testing methods and building test cases to support the overall quality control process. • Providing documentation of technological systems to comprehend, modify, and upgrade core behavior from the point of view of multi-tenant and single tenant administrators of Symitar. • Utilizing particular technologies to monitor applications, platforms, databases, and networking to determine how solutions can be improved for administrators of Symitar. • Researching and evaluating emerging technologies, including both hardware and software. • Employing supportability, scalability, simplicity of management, and system practice guidelines. • Plays leadership role designing, modifying, and managing activities for the product or group of products from product definition and planning through production and release. • Helps establish and maintain non-functional requirements for the system, as a whole, and for components. • Assists as a central resource with design, process, test, quality and marketing as the product(s) move to completion and release. • Tracks statistics of product adoption by customers and translates feedback into enhancement recommendations. • Assists in completing a smooth turnover of new capabilities and enhancements to the implementation or support organizations that includes planning, training and hand off. • Establishes and interacts with user community. • Assists Technical Product Manager(s) in creating and maintaining product vision/roadmap documents and presentations. • Participates in the rollout of marketing plans/campaigns. • Works with Software Acceptance Management (SAM) to support beta and GA program definition and coordinates execution. • • Assists in internal training of technical support resources. • and industry trends to product management activities. • Ensures that products meet specifications and quality goals. • May assist less experienced peers. • May perform other job duties as assigned

What you'll need to have:
• BS Computer Science, Engineering or related • Minimum of 4 years of experience in systems analysis and/or systems engineering required. • Certifications: RHCSA (Red Hat), CompTIA Server/Security, ServiceNow Certified System Administrator, LPIC-1 (Linux), CCNA (Cisco), Microsoft Certified Azure Administrator, or equivalent coursework and experience • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. • 3+ years of experience in an IT Analyst, Engineer, or Developer role delivering IT services or development and operation of internal business software solutions • 3+ years of advanced experience developing complex business process workflows, IT Operations processes and systems flows, and data flows • Experience developing knowledge base and other knowledge management activities • Experience administering or supporting a variety of IT systems and platforms • Experience developing processes for IT Operations • Experience implementing reports, queries, and dashboards • Experience with and developing non-functional requirements • Strong organizational skills • Strong communication and collaboration skills

What would be nice for you to have:
• Master's degree preferred. • Minimum of 3 years of experience in software development preferred. • Minimum of 2 years of experience working in the financial services industry or in vendors who service this industry preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.
More Information on Jack Henry & Associates
Jack Henry & Associates operates in the Financial Services industry. The company is located in Monett, MO. Jack Henry & Associates was founded in 1976. It has 5854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at Jack Henry & Associates, click here.
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