Chewy
We're on a quest to help people connect through pets.
Minneapolis–Saint Paul, MN

Staff Technical Product Manager at Chewy (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Our Opportunity:

Chewy is currently seeking a Staff Technical Product Manager to join our exciting and fast-paced Shopping Experiences team in Bellevue, WA; Boston, MA; Dania Beach, FL; or Minneapolis MN. In this high-impact role, you will be responsible for ideating and launching products which drive Chewy healthcare growth and integrating these products and services into the shopping experience.

This role requires deep product management expertise, strong program management skills, excellent executive communication, and strong business judgment. You will become the subject matter expert in pet health. In doing so, you will identify opportunities to help customers discover Chewy healthcare offerings at the right moments in the shopping journey. This entails driving the roadmap for this highly strategic space, defining and implementing exceptional new end-to-end customer experience, identifying interdependencies between concurrent projects to prevent downstream problems, managing cross-functional technology integrations at the program level, and driving alignment at the senior leadership level.

If you are looking for a highly strategic role with a big business impact, this is the role for you.


What You’ll Do: 

  • Own the growth of Chewy healthcare products and services via integration into the Chewy Shopping experience
  • Manage Chewy healthcare programs across a cross-functional group of stakeholders and deliver against goals 
  • Analyze customer needs across teams and projects, identifying commonalities and working with engineers to build tools that meet these common needs and use cases
  • Manage prioritization and trade-offs for speed to market, performance, and features
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Create program goals and related metrics, track progress, and manage through obstacles to achieve your objectives
  • Independently influence VPs and C-Suite leaders to achieve business outcomes; regularly interact with VP level and present to C-Suite
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization
  • Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done  

What You’ll Need:

  • 7+ years of Technical Product Management or Project Management experience; E-commerce experience preferred
  • Demonstrated track record of full product development lifecycle ownership: vision setting, ideation, writing comprehensive BRDs, MVP and test-and-learn roadmap, product launch, goal ownership
  • Experience with customer behavior tools like A/B testing, user-research, and VOC (voice of the customer)
  • Extraordinary analytical, critical thinking and strategic problem-solving skills, with the ability to deal with ambiguity and cut through complexity, turning high-level business requirements and opportunities into specific projects
  • Strong product management skills with demonstrated complex product launches, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
  • Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership
  • Exceptional business and financial acumen with ability to ask the right questions and balance thinking big with simple solutions and pragmatic execution
  • Experience developing short and long-term product strategy, defining detailed product requirements, prioritizing product road-map, building and leading cross-functional teams, and working at a fast pace to deliver results
  • The ability to direct financial and data modelers, including performing model quality control and triangulation of modeling assumptions
  • Executive verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Needs to be highly effective in building outstanding customer journeys and associated CX by navigating use cases from ecommerce, supply chain, logistics, direct marketing, multi-channel partnerships, etc.
  • Comfort working with large and complex data sets and presenting findings to senior leadership in a concise and actionable manner
  • Must have a Bachelor's Degree, MBA or equivalent preferred
  • Position may require travel

Bonus:

  • Knowledge of Atlassian suite of tools (Jira, Bamboo, Confluence)
  • Familiarity with machine learning, taxonomy, and/or data-driven modeling for eCommerce recommendations
  • Demonstrated passion for digging into details to resolve customer pain points
  • Literacy in SQL and/or Tableau
  • Experience communicating (written and verbal) with technical and non-technical stakeholders at all levels across multiple business units
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
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    • DjangoFrameworks
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    • Microsoft SQL ServerDatabases
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    • ConfluenceManagement
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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