Staff Technical Product Manager - Performance Tools
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Job Description
As a Technical Product Manager on the Performance Tools team, you will get to own and drive our performance tools that support our performance testing teams across the Quality Engineering organization.
What you get to do in this role:
- Work with development teams to build roadmaps and budget for our performance tools. Roadmap should include short term improvements and long-term vision
- Interface with development managers/leads to make sure that product requirements are well understood and timelines/milestones are clear and committed
- Monitor and analyze tooling and usage trends to provide feedback into the prioritization of the backlog
- Provide/maintain product training and documentation to ensure users understand functionality available in tooling
- Coordinate requirements and communications from internal and external stakeholders
- Study latest technologies around performance testing tooling and explore with the development team new opportunities/products to ensure our tools are staying current
Qualifications
Required Qualifications:
- 5+ years of experience in delivering or supporting effective technology solutions as a software product manager or as a leader in a closely related area (e.g. project management, customer service, software engineering)
- Proven track record of building relationships and solving complex problems
- Excellent relationship management and problem-solving skills
- Experience using agile development methodologies to manage technical projects:
Preferred Qualifications:
- Performance testing tools: Jmeter, LoadRunner, AppDynamics, WebPageTest
- Collaborating on a code base through version control (e.g. GitHub, BitBucket)
- Deploying to hosting platforms (e.g. AWS, Heroku)
- Designing and consuming RESTful APIs
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.