Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

• Drive Product Success and Adoption Activities: Work closely with account teams, SC and Customer Success to create IT Service Management Suite of Product opportunities for adoption success. Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products. Build customer references and market the success of customer engagement for sales and growth for ServiceNow. Develop core positioning and messaging for the product along with appropriate demos for various markets, geos and tiers.
• Be the internal voice of stakeholders: Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product. Creating Demos and present at conferences and a cross functional teams. Champion the product capabilities to the rest of the cross functional orgs - Sales, SC, Customer Success, Customer outcomes etc. to influence strategic direction of the business.
• Develop Product Strategy: Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap. Understand and provide details from customer engagements and use case evaluations back to internal and product innovation teams to build robost and stronger products. Create and build on Product Requirements for supporting the IT Service Management Products.

Qualifications

Key Responsibilities:

• Work closely with the multiple stakeholders to address adoption criteria across Sales and Solution Consulting.
• Deliver adoption of ITSM based on releases.
• Work closely across business unit teams to review cross product capabilities and deliver videos, demos and customer success stories.
• Review and establish accurate reviews and sign offs with customers.
• Evaluate segment, market and opportunities to drive automation, AI and product usability on released product in market using multiple tools such as sharepoint, build-tools, Office products etc.
• Works across various BUs to assess product and pricing impact to customer and position best outcomes
• Evaluate which upcoming applications and features are the most relevant to customers to clearly define uses cases and problems that these applications and features solve.
• Create technical configurations, demos and scripts necessary to enable the organization on how to showcase the outcomes delivered by our product to customer
• Engage with Sales SC and Marketing to understand which problems customers and prospects most often look to ServiceNow to solve.
• Collaborate with other product teams to develop demos that showcase non-product specific outcomes.
• Work with inbound product managers and influence product roadmap based on insights gathered from customer interactions.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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