ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
San Diego, CA

Staff Product Manager-Talent Experience Management at ServiceNow (San Diego, CA)

| San Diego, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Principal Product Manager, Contingent Workforce Management
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
We are looking for an experienced Product Manager for HR Products who loves data, integration, and backend services to join our team. This Product Manager works in a high-energy, agile team environment with developers to oversee and execute on roadmap items for ServiceNow Talent Experience Management (TXM) platform. You will interface with various groups to drive product roadmap and development.
ServiceNow is a customer-first company. We're big enough to have resources and scale but small enough that a single person has a surprising amount of ownership and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping our global customers thrive. Does that sound like an exciting place to work?
What you get to do in this role:
  • You will work on building AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.
  • You will use industry research of how to leverages artificial intelligence, data standardization, and personalization to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made
  • Drive the vision, roadmap planning and execution of ServiceNow's Global Skills and Talent Management Product, both short-term, as well as mapping out the next 3 years strategy.
  • Manage the entire product life cycle: strategic planning, roadmap, feature design, development support, go-to-market, and field support.
  • Create compelling market validated use cases and stories in alignment with product strategy and business value.
  • Collaborate with partners in engineering, design, and research to design and deliver features that expand ServiceNow HR or Procurement management workflow solutions.
  • Balance innovation, customer and market needs to deliver delightful, useful, and easy to use experiences.
  • Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
  • Comfort with technical concepts around cloud software & applications and demoing the products in front of large customer audience.
  • Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.
  • Advocate for the voice of the customer and provide a business perspective on value during day-to-day development and manage the feature work backlog.
  • Clearly present findings and recommendations from experiments to executives and key stakeholders.


Qualifications
In order to be successful in this role, we need someone who has:
To be successful in this role, we need someone who has:
  • 8+ years of relevant product management experience in a fast-paced Enterprise SaaS environment
  • Computer Science/Engineering education or equivalent technical work experience.
  • Knowledge of the recruiting/talent management industry and AI/ML is a big plus. Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution
  • Top-notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
  • Strong user experience/design sense, with a record of building great products.
  • Ability to quickly shift focus and manage/coordinate multiple projects
  • Aptitude for heavy research with the ability to perform a fit gap analysis of product capabilities
  • Working knowledge of modern development platforms and languages - Java, JavaScript, relational databases and SQL, API, and associated frameworks
  • Proven success of increasing product and feature adoption through data driven product changes or enablement

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will
have an opportunity to grow their professional careers through working with some of the most advanced technology and talented teams in the business.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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