Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. ServiceNow is seeking a proactive, passionate Product Manager, Sales Analytics to join the Data & Analytics team within the Digital Technology organization. This role will be critical in helping to build out analytics and reporting in support of go-to-market and operational initiatives for our Sales organization. The preferred candidate will have experience working with Sales, Marketing, and Customer data within a cloud SaaS business, managing new data analytics capabilities through the complete development lifecycle, has strong attention to detail, has a creative problem-solving mindset, and has strong communication skills. They will work cross-functionally across sales, operations, and finance, with the primary objective of enabling Sales leadership to make effective, analytically driven, and strategic operating decisions.
What you get to do in this role:

• Serve as the lead Product Manager, supporting the Sales business and help further along our journey in AI / ML driven guided account selling
• Ideate on and recommend product features which will help define key predictive metrics and provide guidance to our frontline teams on deal progression, as well as help operational teams better forecast NNACV and its drivers
• Analyze business requirements and translate into technical requirements for reporting/visualizations, data models, and databases
• Partner with executive level stakeholders across Sales and Sales Operations to create a vision and roadmap for the future for of Sales Analytics
• Design and implement industry standard best practices for scalable data management and processing architectures using BI tools
• Develop functional subject matter expertise within various areas of the enterprise
• Drive global operational analytics projects for the Go-to-Market Sales teams

Qualifications
In order to be successful in this role, we need someone who has:

• Minimum of 10 years experience in Data and Analytics
• 5+ years in product management
• Experience working with PowerBI and Snowflake to design and build industry leading dashboards
• Technical skills in understanding and speaking to system and data architecture, experience with process mining is a plus!
• Excellent communication skills - verbal and written
• Self-motivated with the ability to multitask and come up with creative solutions
• Experience mentoring junior business analysts is a plus
• Comfortable and flexible working in a fast-paced environment
• Positive "can do" attitude and highly analytical; enjoys challenges

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .