See yourself at Twilio

Join the team as a Staff Product Manager on the Growth team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is fueling the future of communications, a vision that attracts thousands of developers to sign up for Twilio every day. It’s up to the Growth team, and this role in particular, to deliver an amazing experience from signup to deploy for our users across the globe. To do so, we instrument the user journey, find places where there could be friction, and build innovative products & features to speed developers toward their goals. 

This position is needed to improve the onboarding experience for our diverse set of customers, ranging in size from small to enterprise companies operating in multiple geographical locations around the world. 

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and build experiences that enable our customers to onboard successfully, focusing specifically on strategic regions outside of the United States. 

Responsibilities

In this role, you’ll:

• Invent from concept to design custom onboarding experiences that empower signups outside the US to onboard with Twilio
• Assemble and lead cross-functional teams to execute a seamless customer experience across multiple product lines
• Be fastidious with assumptions, validating with customer feedback.
• Strategically balance investments vs return, leveraging MVPs to ensure we’re efficiently moving towards goals
• Plan and execute sprints, maintain a roadmap, and communicate your strategy across the company

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have a proven track record of creating programs, products, or customer experiences from scratch
• You’ve built and led multiple cross-team initiatives to success
• You leverage data to prioritize and shape your roadmap and inspire others 
• Excellent interpersonal skills. Ability to foster alignment and urgency.
• Excellent communication skills. Able to distill key takeaways quickly.
• You are a fluent technical translator. You present technical complexity in approachable terms for your audience. 
• You’ve used various tools such as JIRA, Trello, or other sprint management tools
• You have 5+ years of relevant experience

Desired:

• Entrepreneurial or previous Growth experience is a plus
• Experience in Developer Education roles is a plus

Location 

This role will be US, Remote. 

Approximately 0-5% travel might be needed. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $105,728.00 - $166,144.00
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.