See yourself at Twilio

Join the team as our next  Staff Product Manager - Core Messaging Infrastructure

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to drive the strategy, execution, and delivery of product capabilities that produce incremental value for our customers and the contacts they interact with. The solutions and experiences you drive will intersect with reseller networks, developer communities, and network operators

Responsibilities

In this role, you’ll:

• Bring a creative and holistic outside-in view of our internal customers and opportunities to identify, define, prioritize, and evangelize differentiated core product investments that enable specific end-to-end business workflows and transactions
• Drive and prioritize technical discussions with engineering and other product teams 
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with other product managers and Engineering peers to drive product planning, design, execution, and delivery of product investments against defined success metrics. 
• Work on product launches, pricing, training, customer presentations, GTM strategies, competitive positioning, and RFPs. 
• Partner with BD team on business development opportunities via alliances, partnerships, acquisitions and marketplaces. 
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of product management/Systems Architecture experience in the messaging industry, during which you have driven multiple messaging products from concept to launch and revenue generation. Ideally, with both B2B and B2C segments from small business to enterprise. 
• Experience with 3rd-party application integration, authentication and authorization using programmatic APIs. 
• Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance. 
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges. 
• The ability to collaborate and influence effectively across cross-functional teams. 
• The demeanor and maturity to present complex business and technical concepts, tradeoffs, and difficulties to internal and external audiences up to C-level executives and to know when and how to assert opposing viewpoints when necessary. 
• Excellent working knowledge in messaging (SMS, MMS, RCS), interfaces, mobile platforms, and RESTful APIs. 

Desired:

• A strong balance of business acumen, technical insight, and user-centered design skills to make the right tradeoffs for optimizing costs, quality, and business value while standing up for your customers’ needs. 
• You care about diversity and contribute to a psychologically safe environment for all our employees, customers, and partners. 

Location 

This role will be based in Central or Eastern US

Approximately 20% travel is expected.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.