Sr Technical Product Manager
Our Opportunity:
Chewy is looking for a Senior Technical Product Manager to join our Delivery Experience team based in Boston, MA. You'll be responsible for features and services that innovate and optimize how Chewy routes, ships, and delivers orders to our customers. You will lead multiple agile software development projects of varying size and complexity from inception to completion. This entails cross-functional stakeholder management and aligning development strategies to support Chewy’s explosive growth and the vision for Delivery Experience that we reviewed with C-suite recently
What you'll do:
- Own the objectives of business projects / initiatives, successfully manage tech implementation and improvements to meet business goals on time and within budget
- Immensely independent in defining and managing roadmaps, prioritization and driving requirements, use cases and acceptance criteria
- You may be part of an individual project or a complex cross functional project or may have to work with multiple teams to deliver projects / initiatives
- You possess excellent ability to liaison / work with external vendors / contractors
- You have excellent understanding of design approaches and relevant technologies utilized in your project / initiative
- You have good networking abilities that allows you to connect with other tech teams or business teams and make sure right teams are part of the project conversation
- You have solid experience in detecting complex or risky designs and prevent risks associated with poor technology decisions
- You possess excellent ability to see the big picture while exhibiting eye for detail and ability to deep dive to unearth unknowns
- You spend time to understand the needs of engineering team (who build / maintain / enhance tech products)
- You help business and technology engineering teams make right trade-off’s while keeping the core project objectives or business goals intact
- You collaborate with software development managers to scope the effort, size the effort, set project priorities, define milestones of delivery and drive delivery
- You work with business to define success metrics and acceptance criteria’s, bring clarity where needed and ensure alignment with project goals
- To minimize risks to project delivery, you minimize disruptions, proactively mitigate risks and control project scope
- You are responsible for stakeholder communication which could be project specific or period specific (weekly, monthly, quarterly etc.)
- You exhibit clarity in communication, clearly communicating risks or blockers and the path to getting projects back on track where needed
- You may be tasked with post go live support plans, run retrospectives and or hold postmortems.
- You support hiring and interviewing processes as well as mentor and support development of team members
What you'll need:
- 5+ years of Technical or Product experience
- Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
- Agile experience (Scrum Master, Product Owner)
- Ability to perform business requirements analysis and design
- Excellent communication and organization skills
- Capability to identify and mitigate development and implementation risks
- Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
- Position may require occasional travel
Bonus:
- Experience with Fulfillment Planning / Warehouse Management / Order Management Systems
- Exceptional team player skills, follows up with business team members, IT team members, and takes initiative to anticipate and solve problems
- Experience with CI/CD processes and releases management
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected].
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