Chewy
We're on a quest to help people connect through pets.
Minneapolis–Saint Paul, MN

Sr Technical Product Manager, Delivery Experience at Chewy

| Minneapolis–Saint Paul, MN
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Our Opportunity:

Chewy is looking for a Senior Technical Product Manager to join our Delivery Experience team based in Minneapolis, MN. You'll be responsible for features and services that innovate and optimize how Chewy routes, ships, and delivers orders to our customers. You will lead multiple agile software development projects of varying size and complexity from inception to completion. This entails cross-functional stakeholder management and aligning development strategies to support Chewy’s explosive growth and the vision for Delivery Experience that we reviewed with C-suite recently

What you'll do:

  • Own the objectives of business projects / initiatives, successfully manage tech implementation and improvements to meet business goals on time and within budget
  • Immensely independent in defining and managing roadmaps, prioritization and driving requirements, use cases and acceptance criteria
  • You may be part of an individual project or a complex cross functional project or may have to work with multiple teams to deliver projects / initiatives
  • You possess excellent ability to liaison / work with external vendors / contractors
  • You have excellent understanding of design approaches and relevant technologies utilized in your project / initiative
  • You have good networking abilities that allows you to connect with other tech teams or business teams and make sure right teams are part of the project conversation
  • You have solid experience in detecting complex or risky designs and prevent risks associated with poor technology decisions
  • You possess excellent ability to see the big picture while exhibiting eye for detail and ability to deep dive to unearth unknowns
  • You spend time to understand the needs of engineering team (who build / maintain / enhance tech products)
  • You help business and technology engineering teams make right trade-off’s while keeping the core project objectives or business goals intact
  • You collaborate with software development managers to scope the effort, size the effort, set project priorities, define milestones of delivery and drive delivery
  • You work with business to define success metrics and acceptance criteria’s, bring clarity where needed and ensure alignment with project goals
  • To minimize risks to project delivery, you minimize disruptions, proactively mitigate risks and control project scope
  • You are responsible for stakeholder communication which could be project specific or period specific (weekly, monthly, quarterly etc.)
  • You exhibit clarity in communication, clearly communicating risks or blockers and the path to getting projects back on track where needed
  • You may be tasked with post go live support plans, run retrospectives and or hold postmortems.
  • You support hiring and interviewing processes as well as mentor and support development of team members

What you'll need:

  • 5+ years of Technical or Product experience
  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
  • Agile experience (Scrum Master, Product Owner)
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
  • Position may require occasional travel

Bonus:

    • Experience with Fulfillment Planning / Warehouse Management / Order Management Systems
    • Exceptional team player skills, follows up with business team members, IT team members, and takes initiative to anticipate and solve problems
    • Experience with CI/CD processes and releases management
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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