Sr Staff Inbound Product Manager
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
- Lead Talent Acquisition product strategy that sets us up for success
- Communicate product priorities and build consensus
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
- Help us to pioneer the delivery of best-in-class talent products
- Build a flawless candidate experience across multiple tech stacks and processes
- Evaluate best-in-class technology and resolve, build vs. buy for various aspects of Candidate Experience and Talent Acquisition employee journey
- Partner with the larger Talent Acquisition business organization to deliver product and tech strategy, build long term roadmap, and create business impact via tech delivery
- Drive requirements and adoption with a customer-empathetic demeanor
- Define business-critical metrics and excite teams to deliver on the promise of the most intuitive candidate, hiring manager, and recruiter experiences
- Lead prioritization and trade-offs between schedule, performance, and cost
- Align key stakeholders to ensure scalable solutions and operational excellence
- Proactively identify and resolve issues to meet strategic and financial (ROI) goals
- Engage with TA COE and Global Talent Operations through regular updates
- Be deeply involved in helping to manage the backlog, triage issues, write PRDs, create well-defined stories along with BSA, and clarify requirements with the implementation team members.
- Collaborate with systems engineers, developers, design, data science, UX, and behavioral researchers
Qualifications
To be successful in this role you have:
- 8+ years of software product management experience
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Keen user centric point of view and experience
- Data-driven decision-making ability.
- A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for phenomenal collaboration.
- Understanding and background in the workforce, talent, and people technology tools and ecosystem
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.