Sr Product Owner (Payments)
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Job Description
The Principal Product Owner for ProtectBuy will work closely with our external vendor to ensure the delivery of reliable, industry-leading authentication features by the 3-D Secure platform, and will also co-ordinate with internal development teams (in authorization, settlement, disputes etc) to make sure new features are fully supported across all the Discover platforms. The successful candidate will work cross-functionally with the ProtectBuy team and with our stakeholders and customers to ensure we create features and benefits that drive profitable e-commerce business for our partners. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) and good project management skills to provide a solution that satisfies all stakeholders and customers.
The Principal Product Owner ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers
Responsibilities:
- Interact and collaborate with stakeholders on key product considerations and align with product vision, features and roadmap. Leverage customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs.
- Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Create and/or maintain key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Owns definition of Minimum Viable Product (MVP) and features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope
- Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
- Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validate user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
- Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
- Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Manage dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams.
Qualifications You’ll Need
The Basics:
- Bachelor's degree in Business or related field
- 6+ years of experience in Product, Business, Technical, or related
- In lieu of a degree, 8+ years of experience in Product, Business, Technical, or related
Bonus Points If You Have:
- Extensive knowledge of Payment Services/Financial Services, including Operational and Technical aspects
- Experience in defining approach, action plans and oversight of project execution
- Extensive expertise in defining product features and user stories
- Ability to effectively collaborate and partner with stakeholders to properly prioritize product initiatives
- Demonstrated leadership in identifying and facilitating resolution of requirement, process, and project issues
- Ability to prepare clear and concise communications to internal and external business partners and senior management regarding initiatives, issues, and achievements
- Proven leadership to drive cross-functional teams to a consensus and manage groups without direct authority
- Proficiency in Agile methodology, including backlog grooming, interactive engagement with Scrum Master, SMEs, and other product owners
- Knowledge of e-commerce transactions and authentication processes
- Experience of working with/managing external technology providers and consultants
- Experience working with AWOW and co-ordinating work across functions
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.