Sr. Product Manager
TigerConnect’s product management team is looking for a talented and experienced product leader who is passionate about user experience and solving customer challenges. This product leader will define and own the scheduling solutions and integrations for TigerConnect. TigerConnect is the leader in messaging and communications in healthcare, seeking a savvy and innovative product leader to help deliver exciting new features and experiences in the space.
Reporting to the Director, Technical Product Management, the Sr. Product Manager will work closely with our team of talented software engineers, UX/UI designers, data engineers, and solutions engineers to deliver new features and product enhancements. In this position, you’ll have the opportunity to take ownership and play a critical role in our company’s growth. Successful candidate must be a problem solver, analytical and a team player.
What you’ll Own:
- Partner closely with the Vice President of Scheduling to set product strategy and direction
- Define, plan, and manage the roadmap for scheduling features and enhancements
- Identify customer pain points and needs by leading conversations with internal and external stakeholders
- Serve as a subject matter expert for scheduling
- Serve as a point of contact for external development and integration partners
- Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc.
- Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track
- Partner and plan with Shanghai-based engineering team to bring your product to life, leveraging agile development methodologies
- Triage and prioritize bugs to provide direction for engineering and QA teams
- Collaborate and communicate with cross-functional teams for your projects
- Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
- Keep pulse and perspective of the competitive landscape, as well as industry standards/protocols
What You’ve Accomplished:
- Bachelor’s degree, MS or MBA preferred
- 5+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or scheduling solutions
- Experience with scheduling systems and other healthcare information technology
- Experienced with enterprise or B2B products
- Ability to understand and discuss technical concepts, analyze tradeoffs, and evaluate solutions with stakeholders
- Entrepreneurial, inquisitive, and empathetic
- Penchant for data-driven decision making and analytical thinking
- Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends
- Proficient communication, influencing, and interpersonal skills
- Solid sense and belief of user-centered design and intuitive UX
Who We Are:
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits.
Why We’re Different:
- We are the largest provider of clinical communication and collaboration solutions in the U.S.
- We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
- Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
- This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
TigerConnect is an Equal Opportunity Employer.
*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.
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