Sr. Product Manager (Remote)

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of our Professional Services team, you will be engaging with customers to drive implementation and adoption and ensure our customers' success.
The Sr. Product Manager will be a driving force for bringing together our product strategy and execution, combining feedback from sales, marketing, development, competitive research, customers and prospects to help set the product roadmap and lead the execution on new features and capabilities. The quality, simplicity and intuitiveness of product design must be a passion for the successful candidate and will be central to their success. You must have a demonstrated ability for understanding and researching a target market to inform the product roadmap and then drive execution of product launch and commercialization success of the offering.

  • Responsible for development and execution of roadmap through market research; generating product requirements; determining specifications, feature prioritization & production timetables, pricing, and time-integrated plans for product introduction.
  • Manage the entire product lifecycle; successfully collaborate with Engineering, and Research and Development teams to motivate and drive to successful product launches.
  • Meet with customers/prospects, analysts, and internal team (Account Management and Sales) to clearly understand market dynamics, features and functionality, and the competitive landscape
  • Collaborate with Product Marketing, Partner Marketing, Sales, and SCs to develop messaging and go-to-market plans.
  • Develop key performance indicators for the product and work cross-functionally to ensure market success.
    Operationalizes the support, and development of tools, services, and solutions for production Work with our Product Marketing Team to provide source data for product line communications and communicate product-set benefits and features to key audiences.
  • Perform sales and technical training on product features, benefits, competitive offerings, etc. Develop key performance indicators for the product and work cross-functionally to ensure market success.
  • Drive decisions around partnerships, Alliances, buy-vs.-build options, integration vs. M&A options.
  • Market Sizing, Pricing/Costing Model development, business case development, ROI analyses, budgets, and investment thesis.


Qualifications:

  • Strategy & Product Planning: Developing Product Strategies, Product Plans, and Product Roadmaps.
  • Evaluating market & industry trends, competitive analysis, and positioning the product so that it appeals to customers.
  • Product Rollout: Full lifecycle experiences including product launch, modernization, and retirement.
  • External Facing skills: Excellent written and verbal communication skills.
    Self-Starter: Track record delivering results in fast-paced and demanding start-up environments.


Required:

  • Strong, relevant product management experience delivering outstanding B2B or B2C web-based products.
  • Bachelor's Degree Business, Communications, Computer Science, or closely related field.
  • Five or more years of Product Management with a software technology company.


Preferred:

  • Technical Master's Degree and/or MBA preferred.
  • Experience in the customer experience, CRM, and/or AI-related technology markets
  • Familiarity with AI, NL, and RPA technology


Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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