Sr Product Manager - Marketplace Matching at Uber (San Francisco, CA)

| San Francisco, CA
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Uber marketplace globally unlocks opportunity for riders, eaters, earners and businesses at an unprecedented scale. Marketplace matching connects earners looking for work with customers looking for transportation/delivery at the push of a button. We leverage cutting edge technology to expand access, provide choice and transparency while maintaining a reliable and high throughput marketplace.
About the Role
As a Product Manager for Marketplace Matching, you will be responsible for strategy and development of technology that connect customers and earners in the most delightful and efficient way possible. You will leverage optimization, artificial intelligence and innovative design thinking collaborating cross functionally to improve experience for earners and customers while improving topline/bottomline for the largest gig-economy company in the world.
What you'll do
  • Define the roadmap and lead execution of matching products that impact drivers, couriers, riders and eaters.
  • Work closely with pricing, driver, rider, legal and operations teams to deliver scalable delightful experiences that drive marketplace efficiency.
  • Execute rapidly while maintaining a northstar aligned with Uber's mission and strategies.
  • Balance trade offs nimbly across experience, top/bottom line, regulatory risk and platformization.
  • Drive cross-functional teams to set qualitative objectives and quantitative goals. Requires collaborating with and challenging all members of cross functional teams (e.g. design, engineering, data science, legal, etc.) to think boldly and creatively and channel that energy into concrete and rapid execution.
  • Maintain, monitor and measure the performance of launched products and funnel learnings back into product development and innovation.
  • Communicate product opportunities, challenges, plans, benefits and results to the appropriate audience at the appropriate time.
Basic Qualifications:
  • Minimum of 4 years experience in Product Management delivering successful and innovative products
Preferred Qualifications:
  • Strong customer empathy, with an ability to transform complex data and customer insights into a prioritized roadmap
  • Leadership and communication. Proven ability to work collaboratively with technical and non-technical team members up to and including the executive-level
  • Strong communication & partnership skills - this will be an extremely cross-functional role, with more than a handful of core stakeholder teams.
  • Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver extraordinary products
  • Entrepreneurial spirit and a thirst for learning.
  • Academic background or equivalent work experience in computer science, data science, statistics, economics or engineering highly preferred
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

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