Sr Product Manager - Customer Identity at H-E-B (San Antonio, TX)

| San Antonio, TX
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H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.
As a Senior Product Manager, you'll develop products that ensure a compelling digital experience for our retail Customers, or help arm H-E-B Partners company-wide with world-class business applications to thrive in their jobs. You'll collaborate with business customers to cultivate an intimate understanding of their needs and technology, and then you'll drive the entire technology project lifecycle to make our digital tools work, whether they're for Customers in our Stores or in workplaces across the Company.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... you can see the world through customers' eyes in order to crystalize problems
HEAD FOR BUSINESS... radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there
PASSION FOR RESULTS... you push to drive positive change in your team, within the department, and beyond
We're looking for someone who:
- can cultivate an intimate understanding of customer business needs
- can negotiate skillfully without damaging relationships
- can use rigorous logic / methods to solve difficult problems; provide honest analysis
What is the work?
Design & Development / Strategy / Project Management:
- Manages activities that drive product development and delivery at the team / department level, and across departments; serves as dedicated owner of a large set of related products, typically strategically- or thematically-related
- Serves as trusted subject matter expert on owned product area(s), related product area(s), and department
- Crafts project vision; coordinates cross-functional teams of Partners / suppliers
- Explores / validates, and executes with no pre-defined solutions; makes independent decisions in ambiguous and complex areas, based on analysis, experience, judgment
- Collaborates with stakeholders company-wide (e.g., Merchandising, Supply Chain, Marketing, Engineering, Finance & Accounting, Store Operations) to understand / document business needs in an end-to-end manner
- Creates / maintains product and project roadmaps
- Accesses / organizes data; builds analyses to understand financial impact of business opportunity and proposed solutions
- Works closely with business customers, Product Managers, Design & Engineering Partners to drive entire technology project lifecycle (conception, user research, design and prototyping, development, pilot, launch, measurement, iteration)
- Manages / leads team to demonstrate high velocity, efficiency, and morale; ensures team consistently meets committed deadlines
- Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation
- Creates complex quantitative data analysis and modeling to inform outcomes; constructs methods / metrics to identify product team successes and failures
- Serves as a trusted mentor and guide
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience in product management or technology consulting
- Experience supporting retail, supply chain, ecommerce, or digital marketing operations a plus
- Experience successfully working in a fast-paced, change-oriented environment
Do you have what it takes to be a fit as a Senior Product Manager at H-E-B?
- Comprehensive knowledge of voice of the customer techniques
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Technology we use

  • Engineering
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An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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