At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.

Sr. Product Manager – Connected Care at Chewy (Bellevue)

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Employer Provided Salary: $107,000-$215,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Our Opportunity:

Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.  Within Chewy, the Chewy Health team is focused on redefining how vets and pet parents care for their pets, and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.

As part of this mission, the Chewy Health Services team is hiring a Sr. Product Manager – Connected Care in our Bellevue, WA offices to help us build a suite of services that enable a seamless omnichannel customer experience for pet parents to engage with their vet across the full lifecycle of care.   This position is a rare opportunity to get in on the ground floor of a team that seeks to reinvent how care is delivered in the pet health industry, and work in one of the most dynamic and innovative teams at Chewy.    

As Sr. Product Manager – Connected Care you will be pivotal in defining and executing the vision for the how customers engage with their veterinary clinics across all channels and touchpoints, including how they schedule appointments, interact with veterinarians and staff in the clinics, pay for services and get the medications and post-appointment support they need to manage their pets health after their visit.    You will collaborate cross-functionally across Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive teams to create, build, and execute a product vision and multi-year roadmap for this new suite of products. If you are a customer-obsessed product manager with a history of delivering impactful solutions, join us to be part of an exciting journey in a fast growing and innovative team to bring the vision to life.

What You’ll Do:

  • Use your customer first mindset to guide the development and delivery of best-in-class customer experiences
  • Be the expert in the needs and value drivers of pet parents seeking care for their pets, as well as the needs and value drivers of the veterinarian and their staff who work in veterinary clinics: Triangulate those insights, with product usage data, industry/consumer trends and competitive insights to build, optimize and scale a connected care experience for pet parents.
  • Write detailed requirements and use cases/user stories and communicate them effectively with business stakeholders
  • Imagine and explore feasibility of bold, new ideas that would be impactful to our customers
  • Define and analyze measures of success (KPIs) for new features and enhancements; transform these customer and business insights into clear requirements for product enhancements and new features
  • Develop and maintain a roadmap and prioritized product backlog ensuring product vision aligns with both customer and business goals
  • Create mechanisms to track progress and deliverables related to product/feature suite you own across all tech and non-tech tracks
  • Identify and proactively mitigate risks to project deliverables and timelines
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization
  • Collaborate with cross-functional internal (and external) teams to deliver features with strong customer and business value

What You’ll Need:

  • 5+ years of progressive experience in digital product management or related field
  • BS in Computer Science, Engineering, Business or a related field
  • Demonstrated ability to conceptualize, develop, deliver and scale products or services that deliver measurable customer & business benefit
  • Proven track record of delivering projects from start to finish
  • Demonstrated success building and scaling omni-channel user experiences in a retail, healthcare, hospitality or  or consumer services business.
  • Demonstrated expertise in mobile technologies and platforms; demonstrated success launching and managing “mobile first” experiences  
  • Excellent written and verbal communication skills, strong sense of ownership, urgency and drive, and a collaborative work style
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Aptitude to analyze, communicate and present metrics, plans and decisions effectively to support recommendations across a large organization
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Strong written and verbal communication skills, strong sense of ownership, urgency and drive
  • Position requires periodic travel (~10%)


  • Experience with launching new technology products/services to veterinary clinics OR medical practices
  • Strong understanding of the overall pet care industry and recent trends
  • In depth experience and understanding of the veterinary profession in the US
Compensation & Benefits
The salary range for this position is $107,000-$215,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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