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Sr. Product Manager - Cloud Observability

| San Diego, CA +80 more | Remote | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We're looking for a passionate, driven Senior Product Manager who can help us define product vision and provide thought leadership to deliver Observability and Cloud data logging offerings for the ServiceNow Cloud. 

These services will enable internal operations and engineering teams to be more effective through real-time access to service telemetry and robust usage of advanced machine learning capabilities. The Senior Product Manager will drive roadmap priorities, define and deliver features (based on target personas) working with internal engineering teams (spread geographically), define and track KPIs focused on product and feature adoption, and write technical product updates as needed. This role provides a high-impact opportunity to work on solving tough data logging related challenges in a high-energy, startup-like environment with experienced engineering leaders and a highly collaborative team.

What you get to do in this role:

  • Conceptualize and drive execution of end-to-end data and analytics scenarios, dashboards, reports and metrics that leverage telemetry from ServiceNow farm. 
  • Partner with large number of internal customers to understand their data, Monitoring and reporting needs, prioritize and maintain a unified roadmap for the delivery of data, Monitoring & analytics scenarios.
  • Enhance best practices with data modeling and maintain documentation on data ingestion pipelines, all sub-services and components and associated dependences and also our hot spots/gaps in monitoring.
  • Strong Analytical and troubleshooting skills are critical for being successful
  • Ongoing team wide communications with stakeholders on feature development progress and future roadmaps
  • Work across a large-scale organization to coordinate delivery plans and also be able to set reasonable expectations 
  • Should be able to write User Stories to clearly articulate asks, convert them into development deliverables. Must be able to define clear unambiguous acceptance criterions
  • Should be able to work with the dev team as a trusted partner and unblock them
  • Be an active member of the team that contributes to the success of others and not just focused on self
  • Drive continuous improvement on projects and develop repeatable processes that scale across teams and roll them out while looking for continuous improvements
  • Operate with a Growth Mindset and demonstrated ability to Create Clarity, Generate Energy across teams and Deliver Success.

Qualifications

To be successful in this role you have:

  • Minimum of 5 years hands-on experience with data analytics, statistics, data pipeline development, dashboards or reports development, ETL
  • Exposure to new technologies like Machine Learning, AI and/or Big Data
  • Strong experience in scoping and defining requirements for heavy volume data ingestion platforms
  • 5-7 years’ experience with technical program management AND/OR Product Management , driving programs from concept to implementation, from ambiguous to crisp deliverables
  • Bachelor's Degree in Computer Science, Information Systems, Data Science or a closely related field preferred, or equivalent experience.

Preferred Qualifications:

  • Ability to work independently and collaboratively in a fast-paced environment with a growth mindset, humility, dependability, and attention to detail
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow through with exceptional verbal and written communication
  • Past experience working in Service Operations/SRE teams is a big plus
  • Familiarity with commercial observability offerings such as Honeycomb, NewRelic, Datadog and/or Splunk is a plus.
  • Past Experience working in Hadoop, Kafka, RabbitMQ, Tableau, PowerBI, SQL, Python or other equivalent languages

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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