Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We're looking for a passionate, driven Senior Product Manager who can help us define product vision and provide thought leadership to deliver instance assessment automation.

These services will enable internal operations and engineering teams to be more effective in scaling customer instances and provides a roadmap for automating work and provide accountability, consistency and trackability for future growth. 

What you get to do in this role:

• Conceptualize and drive execution of end-to-end automation for various tasks for automating scaling of customer instances. 
• Partner with large number of internal customers to understand what is needed to scale customer instances. 
• Strong Analytical and troubleshooting skills are critical for being successful
• Ongoing team wide communications with stakeholders on feature development progress and future roadmaps
• Work across a large-scale organization to coordinate delivery plans and also be able to set reasonable expectations 
• Should be able to write User Stories to clearly articulate asks, convert them into development deliverables. Must be able to define clear unambiguous acceptance criterions
• Should be able to work with the dev team as a trusted partner and unblock them
• Be an active member of the team that contributes to the success of others and not just focused on self
• Drive continuous improvement on projects and develop repeatable processes that scale across teams and roll them out while looking for continuous improvements
• Operate with a Growth Mindset and demonstrated ability to Create Clarity, Generate Energy across teams and Deliver Success. 

Qualifications

In order to be successful in this role, we need someone who has:

• Minimum of 5 years of hands-on experience with reporting and automation. 
• Exposure to new technologies like Machine Learning, AI and automation 
• Strong experience in scoping and defining requirements for heavy volume data ingestion platforms
• 5-7 years experience with technical program management AND/OR Product Management, driving programs from concept to implementation, from ambiguous to crisp deliverables
• Bachelor's Degree in Computer Science, Information Systems, Data Science or a closely related field preferred, or equivalent experience

Preferred

• Past Experience with automation, scaling, coding in python.
• Ability to work independently and collaboratively in a fast-paced environment with a growth mindset, humility, dependability, and attention to detail
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow through with exceptional verbal and written communication
• Past experience working in Service Operations/SRE teams is a big plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.