Sr. Product Manager - Appliance+ at Asurion (Nashville, TN)

| Nashville, TN
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Job Description

Sr. Product Manager - Appliance+

Does solving hard problems excite you? Are you passionate about building technology products with which customers are obsessed? Are you great at working with all kinds of people in a fast-paced environment? We may just have your dream job!

We are looking for a growth-minded, empathetic Product Manager to join as a key member of the Major Appliance Repair Experience team in the Global Product Development organization at Asurion. In this role, you'll be joining an interdisciplinary team of product, engineering, design, research, and data science to build the major appliance repair experience from first contact with the customer through repair completion.

What will you do?
  • Work with the team to develop and own the product vision and roadmap for Asurion's Core Web Experiences and gracefully drive alignment within your team and across the business
  • You'll be responsible for defining and driving Asurion's core habit loop and strategy for engagement and retention
  • Collaborate with designers and engineers to launch new features that delight users and enable them to get the most out of their technology.
  • Work with our data science and user research teams to develop insights into the behaviors and needs of Asurion's users, and translate those insights into hypotheses, tests, and features to improve the product
  • Build a collaborative, inclusive, fun, and high-performance team culture
  • Understand the competitive environment and identify other products that are building great web and mobile experiences
  • Collaborate with our product marketing and client teams to drive adoption and usage of the features you ship
  • Demonstrate ownership for the products you build and ensure users and stakeholders receive the support they need

Who are you?
  • You are well versed in product development methodologies, have solid experience working with technology teams, and have a data-driven and collaborative mindset.
  • You have at least 4 years of experience as a PM working on consumer web and mobile applications.
  • You have at least 2 years of experience building products related to user experience and understand different levers that can be used to drive user growth.
  • You have proven experience building product roadmaps, defining experiments, and working collaboratively with design and engineering peers.
  • You have run ambitious A/B experiments and translated what you've learned into new product hypotheses or features.
  • You have shipped products that have delivered meaningful business results.
  • You welcome the challenge of developing human-centered experiences, and you thrive in ambiguity. You have strong product instincts, but keep those in check with an eye towards data.
  • You have strong communication skills and the empathy to connect with a diverse set of stakeholders
  • You excel in collaboration and cross-functional partnership skills
  • You are curious about modern technology stacks
  • You have excellent analytical skills and the ability to derive insights from data
  • You are comfortable with occasional domestic/international travel

How we work

Within the Asurion Product Development, we understand the value of diverse backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through research and testing. Our product development teams work in the Journey Team model. We organize in small, dedicated journey teams that focus on specific business needs and opportunities. Each team defines its own goals and objectives and uses data to make informed decisions, which allows us to move/pivot quickly and continuously deploy new features! To learn more about how Journey Teams work, check out this video:

Interested? We'd love to hear from you.
More Information on Asurion
Asurion operates in the Insurance industry. The company is located in Nashville, TN, Nashville, TN, Phoenix, AZ, Phoenix, AZ, Russellville, AR, Orlando, FL, Overland Park, KS, Las Vegas, NV, Bridgewater Township, NJ, Nashville, TN, Nashville, TN, Nashville, TN, Smyrna, TN, Houston, TX and Sterling, VA. Asurion was founded in 1994. It has 13000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 21 open jobs at Asurion, click here.
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