Nordstrom
Seattle, WA

Sr. Manager Product Management - Payments at Nordstrom

| Seattle, WA
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Job DescriptionThe Sr. Manager Product Management is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality, and programs for Nordstrom. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.

The Sr. Manager of Product Management for Payments will oversee all strategy and prioritization for the Payments product teams. Pairing closely with business partners, the Sr. Manager will identify critical problems to solve and coordinate between all relevant departments to drive value delivery. In addition to the day-to-day responsibilities in the Payments space, the Sr. Manager will also work closely with the Store team to ensure close alignment between the checkout and payments spaces. This will include building an in-depth understanding of the store systems and processes, integration between payments and check-out systems, roadmap alignment, ensuring cohesive end-to-end customer experiences, and more.

A day in the life…

Advanced Capability with the following competencies, requiring little day to day management support: 

Develops and manages customer experience product strategies with the product management team

Ensures alignment on priorities and direction by partnering with other groups, stakeholders and leaders

Partners with UX, Research, and Engineering on feature design and development

Develops a/b testing plan with analytics where appropriate

Drives ownership of features and services throughout the product lifecycle for our cross-channel customer experiences

Collaborates with peers and leaders across the enterprise to solicit needs, define vision and ensure outcomes align with enterprise priorities and goals

Hires and supervises an efficient and effective team that meets the needs of the product management strategies

Monitors & identifies customer needs staying current on industry standards/trends and respond by making adjustments to user experience and product roadmaps

Maintains a strong understanding of available technologies and apply technology solutions, where appropriate, to improve efficiency and ultimately benefit the customer

Reviews operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate

You own this if you have…

Minimum 8 years’ experience with 3+ years of management experience, specifically in product management with technology or ecommerce company preferred

Bachelors’ degree in math, statistics, finance, economics, or related quantitative discipline is preferred

Ability to inspire others, including demonstrated experience managing and leading strong teams

Ability to define, measure and analyze processes to identify improvement opportunities

Technical background and understanding of software development principles and a/b testing

Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment

Strong interpersonal, oral and written communication skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2021 Nordstrom, Inc. 

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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What are Nordstrom Perks + Benefits

Nordstrom Benefits Overview

Nordstrom offers comprehensive, flexible benefits to our employees and their families.

HEALTH BENEFITS
Medical/Vision
Dental
Wellness Program
myStrength® Program

INCOME PROTECTION
Short Term Disability
Long Term Disability
Life Insurance
Accidental Death & Dismemberment Insurance

RETIREMENT & SAVINGS
401(k) Plan
Employee Stock Purchase Plan

TIME AWAY
Paid Time Off
Bereavement Leave
Leave of Absence
Sabbatical Leave
Paid Maternity & Parental Leave

FLEXIBLE SPENDING ACCOUNTS
Commuter
Dependent Care
Health Care Health Savings

LIFE/WORK BENEFITS
Merchandise Discount
Transit or Work From Home Subsidy
Adoption Financial Assistance
Employee Assistance Program
Group Home/Auto Insurance
Group Legal Services
“No Meeting” Time Blocks
Caregiving Benefits
Employee Charitable Match Program
Rethink Program

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site coffee bar with barista and snacks • Full bar • Rooftop with city views • Did we mention merchandise discounts?

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