Sr. IT Product Manager (Charlotte, NC)

| Charlotte, NC
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Senior IT Product Manager
The Lead Systems Analyst job serves as the primary contact for customers, managers, and stakeholders and acts as the internal consultant and lead for enterprise wide technology solutions. Under limited supervision, this job performs data-driven analysis of specific business areas and develops technology that ensures organizational goals.

Key Responsibilities and Duties
  • Leads system testing and coordinates the project development lifecycle.
  • Aligns technology applications with internal business units and improves operational processes.
  • Troubleshoots complex business problems and analyzes and interprets data with business and technology teams.
  • Provides technical support to the systems analysts team and coordinates technology implementation.
  • Defines technology solutions that maximize efficiency and align with established standards and technology roadmaps.
  • Meets with business stakeholders and identifies technology application needs.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 3+ Years Required; 5+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
7IC

Looking for a reliable Senior Product Manager who will organize product development and ensure high ROI. Duties will include translating ideas into strategy and features.,Following product development from start to finish. A successful candidate should be a perceptive and creative leader and a reliable problem-solver. Candidate will be actively working with Application-Dev team of Service-Now & CMDB, providing requirements, tracking the progress, and operationalizing the constructs or entities. Will also be working with various internal stake holders, product owners and consumers of the Market-Place platform.

Key Responsibilities and Duties
  • Manage all aspects of Marketplace product, including customer feedback, requirements, day to day managements and issue tracking and resolution
  • Translate product vision and roadmap into well-defined product requirements/user stories and user acceptance test criteria
  • Retrieve and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
  • Engage with multiple stakeholder groups to understand the demand, establishing road map and key milestones.
  • Partner extensively with engineering teams and any other internal team involved, to deliver product roadmap and drive feature implementation.
  • Organize product releases properly and ensure the compliance with schedule
  • Prepare recommendations to track product use and impact on end users
  • Partner with various stakeholders to better understand their problems/challenges and work together to deliver required solutions
  • Perform product demos to customers and develop trust and relationships
  • Conduct product training to help customers understand and implement the product
  • Expand and efficiently manage the Infrastructure services through platform.


Qualifications:
  • 3+ years of experience in a Senior Product Management role, working directly with product development, engineering and design teams to build software products
  • Significant experience in product lifecycle management and working in Agile environment
  • Ability to conduct user research and competitive analysis, and synthesize user needs into product priorities and specifications
  • Experience establishing work relationships across various stakeholders
  • Strong organizational, leadership and communication skills
  • Strong problem-solving skills with creative approach
  • Superior organizational, coordination and multi-tasking experience


Preferred Skills:
  • Bachelor's Degree in Information Systems, Software Development, Computer Engineering, Project Management, or related experience.
  • SAFe Product Owner / Scrum Master certification
  • Experience with the "Service Now" platform
  • Knowledge of SQL, query databases queries - work with CMDB and data repositories
  • Tableau or another standard reporting system - design and managing the reports and visualization
  • Product marketing experience
  • Graphic Design experience (Illustrator/Photoshop)
  • Software Development skillset (and managing the application developers)


Potential Salary: $108,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 120 open jobs at TIAA, click here.
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