Sr. Director, Product Operations

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Opendoor:  
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Role:
We’re seeking a Sr. Director of Product Operations within our Sales & Support department. This leader is an analytical and organized problem solver to provide strategic insights and lead continuous product improvement efforts for Sales & Support operations. You’ll work in a fast-paced and self-directed environment, collaborating cross-functionally with Pricing, Product Management, Operations, Engineering, and Learning & Development teams to guarantee product readiness, communication, training, and support for feature and platform changes. You will develop teams, technology and processes to establish new products.

Main activities include a) product management based on the evolving changes within Opendoor products tied to development execution, including partnering with the cross-functional partners for planning, execution, reporting, and budget management and b) establishing and maintaining a consistent, harmonized Product Development Lifecycle (PDLC) This position will interact directly and cross-functionally with Product Design, Product Managers, Engineering/Product Development, Data, Marketing, Sales Operations, Legal and Compliance, Pricing, and Learning & Development.

In this role, you will:

  • Work closely with Engineering, Design, and Sales & Support leadership to develop, pilot, and scale new products to be leveraged by our Sales & Support employees
  • Collect data and scope projects required to drive performance to targets across Sales & Support functions
  • Prioritize feedback/ideas based on data, and build business cases to embed your requests within the Sales & Support product roadmap
  • Be a product expert and serve as a consultant for the Sales & Support operations teams, and be responsible for product knowledge dissemination in the organization as products evolve
  • Plan, coordinate and manage launch and adoption activities for feature and platform changes
  • Develop a deep competency in the transactional operations of our business. Primarily to understand the processes in order to build new products and improve them
  • You will actively engage with users and provide scaled support to resolve their issues, identify user trends, and work with cross-functional partners to resolve issues using technology and automation
  • Work cross-functionally with Pricing, Product Management, Operations, Engineering, and Learning & Development teams to guarantee product readiness, communication, training and support for launches
  • Manage technical issues from the field and provide guidance on resolution to Sales & Support teams
  • Be directly responsible and/or direct efforts contributing to operational scaling projects
  • Write/conduct analyses in Excel that support financial analyses/models, toolsets, etc. order to prioritize feedback and make strategic decisions about product scaling
  • Pitch in however you can when needed. We’re a lean team and there will be “all hands on deck” moments

We are looking for a teammate with:

  • 10+ years professional experience in Business Operations, Business Consulting, product operations, product management, sales operations, managing a team and budget
  • Demonstrated ability to lead teams to success
  • Strong Excel skills and ability to recognize and analyze trends in data
  • An interest in real estate.
  • Process-driven mentality with a high attention to detail

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of Opendoor

What's the biggest problem your team is solving?

My team works with our sales and support operators. We manage our multiple telephony platforms, including our call center software. Last year, we replaced our old call center vendor solution with a new custom-built telephony platform. Building the unique features each team has been one of our central challenges for much of the past year.

Maggie

Sr. Software Engineer

How has your career grown since starting at the company?

I started at Opendoor as an intern, responsible for small improvements to our home valuation model’s accuracy. Now, I am one of the leaders on our team - I’m responsible for setting team vision, overseeing systems design for other IC’s, and leading P0 initiatives such as a pricing workflow overhaul that we launched after COVID-19.

Daniel

Software Engineer

How do you empower your team to be more creative?

Analytical problem solving requires creativity too. I always encourage my team to consider all the tradeoffs between different options - what if you need to solve the problem in 1 day? How about 6 months? How about unlimited compute resources? We often come up with more creative and better solutions when we intentionally consider all options.

Sherry

Data Science Manager

What are Opendoor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
More Jobs at Opendoor132 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Developer
new
San Francisco, CA
Product
new
San Francisco
Developer
new
San Francisco, CA
Design + UX
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
Remote
Developer
new
San Francisco, CA
Developer
new
Remote
Developer
new
San Francisco, CA
Developer
new
Remote
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Data + Analytics
new
Remote
Finance
new
San Francisco, CA
Developer
new
Remote
Developer
new
San Francisco, CA
Data + Analytics
new
Remote
Finance
new
San Francisco, CA
Sales
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Marketing
new
San Francisco, CA
Marketing
new
San Francisco, CA
Project Mgmt
new
Remote
Product
new
Remote
Operations
new
San Francisco, CA
Developer
new
San Francisco, CA
Operations
new
San Francisco, CA
Developer
new
Remote
Marketing
new
San Francisco, CA
Operations
new
San Francisco, CA
Operations
new
San Francisco, CA
Design + UX
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Product
new
San Francisco, CA
Developer
new
Remote
Product
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
San Francisco, CA
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
San Francisco, CA
Operations
new
San Francisco, CA
Marketing
new
San Francisco, CA
Marketing
new
San Francisco, CA
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
San Francisco, CA
HR + Recruiting
new
Remote
Developer
new
Remote
Operations
new
San Francisco, CA
Developer
new
Remote
Developer
new
San Francisco, CA
Data + Analytics
new
Remote
Operations
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Product
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Design + UX
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Design + UX
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Design + UX
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Finance
new
San Francisco, CA
Product
new
San Francisco, CA
Content
new
San Francisco, CA
Finance
new
San Francisco, CA
Marketing
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Data + Analytics
new
San Francisco, CA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Opendoor's full profileSee more Opendoor jobs