Sr Analyst, Product Operations at PayPal (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
The Senior Product Operations Analyst will work with product leaders to identify areas of improvement within the product development lifecycle. Improvements will enable product leaders to execute faster and with scale.

Job Description:

The Sr. Product Operations Analyst will be supporting the Financial Services business unit by providing operational rigor around the FS products' lifecycles. The responsibilities will primarily focus on understanding and documenting processes, tracking development work and bug fixes, and providing operational visibility of to the broader product team.

You will work with product leaders to identify areas of improvement within product operations that create efficiencies, enables faster product delivery timeframes and streamlines complex requirements. You will partner with key stakeholders throughout the organization to help remediate product issues, track resolution, and identify trends to improve overall customer experiences.

  • Supports all products in the Financial Services business unit at the direction of his leader
  • Creates and maintains documentation on the functionality and evolution of all products
  • Collects and publishes most updated product roadmaps in coordination with the Product Managers
  • Tracks production issues and bugs, reports on their statuses, and ensures they are fixed in a timely manner
  • Tracks product development tasks, reports on their statuses, and provides updates on their expected completion dates.
  • Performs root cause analysis on issues and reports on the duration it took to fix
  • Provides visibility into Run-The-Business priorities and reports on their progress
  • Documents processes for cross-functional product initiatives
  • Compiles all relevant internal and external POCs for each product and discipline (i.e. Engineering, Marketing, Partner, Risk, Compliance, Customer Support, etc.)

Requirements and skills
  • 3+ years financial services experience or related work experience in product operations. PayPal experience a plus.
  • Demonstrable experience in operations management and automation, together with a willingness to learn and adapt as well as share expertise.
  • Comfortable working with data, making sense of metrics and translating results into actionable strategies/actions.
  • Up-to-date with the latest trends and best practices in business operations, product operations, business management and/or process improvement
  • Effective communication skills and adaptable communication style for regular interaction with global team members, upper management, and partners.
  • Time management and organization skills to effectively plan and execute multiple large and small projects - with a willingness to adapt quickly to changing prioritization.
  • Bachelor's degree in a related field or equivalent, applicable work experience.


Travel Percent:

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
More Information on PayPal
PayPal operates in the Payments industry. The company is located in San Jose, CA. PayPal was founded in 1998. It has 34450 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 413 open jobs at PayPal, click here.
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