SMB Product Strategy Director at FIS

| Atlanta, GA
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Job Description
We are FIS.
Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
You will manage the strategy of our SMB lending initiatives within our merchant segment. Inclusive of life cycle product planning activities and high quality delivery of FIS new products, enhancements and releases to market. You will define a product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate.
About the team:
At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our lending proposition within our merchant arena is one of the most strategic initiatives within FIS. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
In this role you will be responsible for:
• Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.• Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.• Prepares and presents product roadmap reviews as well as providing product's general strategic direction.• Manages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release dates.• Monitors and understands product's profit and loss statement. May be responsible for revenue and profitability of assigned products.• Provides content for product roadmaps, ensures timely delivery and provides business reasons for any changes/revisions made to roadmaps.• Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clients.• Acts as product launch manager when appropriate for new products or rollouts of major releases.• Collaborates with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal).• Completes business scope documents and defines and documents user personas for individual products.• Manages vendor relationships key to product delivery.• Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.• Interacts with key suppliers and partners.• Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determines success criteria and recommends "go / no go" decision.• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process.• Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.• Presents product information and industry thought leadership to external audiences in webinars and client conferences.• Provides presentations to clients during business reviews, prospect briefings and internal group meetings.• May require up to 40% travel.• Other related duties assigned as needed.
What you will need:
Bachelor's degree in business or marketing or the equivalent combination of education, training, or work experience.• Effective presentation and interpersonal skills• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner• Ability to utilize judgment in decision making process and decisions related to job tasks• Ability to communicate effectively with all levels of management in an organized, professional manner• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally• Requires strong time management skills, attention to detail and must be resourceful• Analytical, problem solving skills• Project management skills; ability to prioritize and complete tasks• Requires leadership and negotiation skills• Flexibility, versatility, dependability
Added bonus if you have:
  • Knowledge of financial services industry and associated products
  • Thorough knowledge of FIS products supported
  • Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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