Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

Mavenir, the Industry's Only End to End, Cloud-Native Network Service Provider for CSPs, is looking for an experienced, data-driven Services Product Line Manager (SPLM) for our services business unit.

The ideal candidate will be driven, someone energetic and passionate about growing the Mavenir Service business. The successful candidate will be responsible for developing, managing and owning maintenance service and professional service offers across the full Mavenir 4G/5G wireless portfolio.

This includes lifecycle management of new services, development of commercial services framework, pricing, costing, and services strategy across the 4G/5G portfolio (IMS, NFV, vEPC, VoLTE, vRAN/Radio Access, MaaP, UCaaS). Additionally, a key function of this role is providing pre-sales expertise, RFP bid response support, and support to the service renewals sales team for all aspects of Mavenir's maintenance and professional service offerings.

Key Responsibilities

• Commercialize our professional and maintenance service offerings and strategy across Mavenir's Access Edge, Core, Advanced Services, and Platform portfolio. Operationalize the service strategy, drive initiatives to ensure cost effectiveness & competitive service price points.
• Define and maintain the various professional and maintenance service Statements of Work (SOWs), services descriptions, maintenance programs, delivery costing, pricing, and services policies globally.
• Work with the larger Mavenir organization (operations, product PLM, sales, service renewals, finance, and technical support organization to coordinate sales of Mavenir professional and maintenance services in all phases (pre-sales RFP, deployment, and service renewals)
• Develop professional service level of effort and time standards for the installation, configuration, commissioning, and deployment of Mavenir 4G/5G solutions and coordinate updating Mavenir sizing and pricing tools used for commercial bids.
• Perform analysis of the Company's customer business requirements and develop new services and value propositions that drives new revenue for the Company
• Maintain knowledge of industry trends and their potential impact on the Company. Using the knowledge drive business cases for incubation of new services.
• Serve as the subject matter expert for professional and maintenance support services; seed marketing and training material. Build credibility through sold deals and continual communication. Publish "wins" and case studies as appropriate.
• Create and own new service order codes and manage their introduction into Mavenir systems.
• Help support sales with RFP responses related to professional service and maintenance service requirements.
• Maintain a strong understanding of the Mavenir service business and market segments served. Perform analysis of services costs, margins, attach rates and overall services business performance.
• Suggest and execute on actions to grow the business.

Job Requirements

• Relevant university degree (Marketing, Business/Finance, Engineering or equivalent required).
• Minimum 7-15 years' overall experience in high-tech networking industry (mobile wireless preferred); knowledge of 4G/5G mobile wireless infrastructure (IMS, vEPC, VoLTE, 5G Core, vRAN, SMS/MMS, UCaaS)
• Minimum 3-5 years relevant industry experience in Service marketing, Service Product Line Management in Professional services, Maintenance support, Managed Services disciplines.
• Strong background in sales support, service costing, pricing, service development, Product lifecycle management expertise, new service introduction
• Strong familiarity with 4G/5G mobile wireless technologies and deployments of Core, Cloud, NFV is preferred
• Knowledge of mobile wireless installation and commissioning methods of Core, Cloud, NFV is an added advantage.
• Commercial knowledge with focus on professional services and maintenance service offers, ability to work effectively with sales, finance, and operations.
• Proven track record of driving cross-functional initiatives and delivering results.
• Ability to work under pressure and orchestrate teams from different functions to deliver results collaboratively.
• Strong financial, business, and pre-sales skills.
• Strong leadership skills & communication skills.
• Ability for abstract thinking and creativity.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.