We are currently seeking a Senior Technical Product Manager, Personalization Experience & Customer Data Platforms. As a Senior Product Manager, Technical, you will own the roadmap for our Discovery and Engagement team. Today, our segmentation tools and systems are homegrown, leveraging in-house data warehousing and reporting, as well as numerous integrations across our various enterprise systems. We are onboarding best-in-class data science, customer data, and messaging systems to power more personal experiences.

About the Role

Grove’s Personalization team is responsible for the design, development, and ongoing maintenance of the systems that enable Grove to provide relevant product recommendations, communications, and experiences. The primary goal of the team is to connect customer interests with products that Grove offers, making our suggestions more relevant with each order. You will innovate directly on behalf of customers using our data to deliver a better customer experience. 

YOUR ROLE & IMPACT:

• You’ll drive the strategic product vision for algorithms and personalization at Grove
• You’ll own the 3rd party and internal solutions for Personalization and Marketing Data
• You’ll translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis
• You’ll author and deliver a product roadmap that impacts key OKRs
• You’ll own the team's products from ideation through launch, scale, and maintenance
• You’ll work closely with our Product, Marketing, and Merchandising partners to understand their needs as our business scales, driving the path forward on personalized customer communication and experience
• You’ll partner with Product Managers across the company to guide algorithms and recommendation systems for services like product search and triggered communications
• You will establish business cases and projected return on investment to identify and prioritize opportunities

ABOUT YOU:

• 7+ years of product management experience
• You have 3+ years of experience working with algorithms and data or similar space
• You have an undergraduate or graduate technical degree in computer science, data science/engineering, or information systems (or equivalent direct experience building algorithms, data platforms, or personalization systems) You have experience proposing, building, and launching consumer-facing experiences to millions of customers. You have optimized existing experiences to resolve customer pain points and business goals. You have invented or integrated new production systems
• You have experience in effectively working with multiple teams for collaboration and company-wide project delivery
• You have significant professional experience performing quantitative data analysis including statistics, and data retrieval (SQL) You’re an expert with data analysis, with bonus points for advanced tools (Python, R, etc.) that can handle larger datasets
• You are an exceptional communicator to technical and non-technical audiences and are influential in written and verbal formats
• You’re capable of creating partnerships both inside and outside of the Product organization
• You have practiced agile development and are skilled at composing clear requirements for maker teams of engineers, data scientists, and business analysts
• You have the ability to handle ambiguity, complexity, and interdependencies in an organized and structured way
• Ideally, you have experience working with and cultivating seasoned systems and business operations practices; you have led build vs buy processes, integrated third-party systems, and build customer-facing use cases on top of them.

BENEFITS:

• Core Benefits: Stock options, Medical, Dental, Vision, Pre-tax and Roth 401k options, Short term and Long Term Disability and Life Insurance, Employer contribution toward Health Savings Account (HSA)
• Perks: Employee Assistance Program (EAP), Perkspot discount platform, Quarterly peer recognition awards, Class Pass discount, Free VIP Membership + 25% off every Grove order
• Work/Life: WFH stipend + internet reimbursement, Flexible Paid Time Off, 16 weeks Paid Parental Leave + discounts on fertility services

ABOUT GROVE COLLABORATIVE:

Launched in 2016 as a Certified B Corp, Grove Collaborative creates innovative natural products and offers a curated selection of healthy home essentials like cleaning supplies and personal care products. With a flexible, monthly delivery model and a personal Grove Guide assigned to each customer, Grove’s platform makes it easy for people to switch to healthier, more sustainable routines. Every item Grove offers, both from their flagship Grove Collaborative brand and from exceptional third party brands, has been thoroughly vetted against strict standards for sustainability, efficacy and supply chain practices. On a mission to move Beyond Plastic, Grove is the first and only plastic neutral retailer in the world and is committed to becoming 100% plastic-free by 2025. For more information, please visit www.grove.co/plastic.

Let’s do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.