Whatnot
Buy, Sell & Go Live
Remote
Remote

Senior Technical Product Manager, Trust & Safety

+80 more | Remote
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🚀 Whatnot

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz and Y Combinator. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion. 

Did we mention we’re high growth? In January 2021, Whatnot had 10 ambitious employees. Today, the Whatnot team is 120+ employees and will exceed 300 by year end. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.


📈 Opportunity Size

The ecommerce experience has been static for 20+ years and is perhaps the largest opportunity in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!


💻 The role

We’re looking for an experienced leader focused on building platforms, tools and products that will keep our community safe. You will be the linchpin that holds together the integrity of systems that rely on policy, moderation, product, and process. This is a critical role that requires great judgment, attention to detail, strategic thought and product development skills that appropriately balance privacy, safety and user experience. As the face of Trust & Safety within the company, you will be at the center of all of the product and platform decisions that directly impact safety of our community. 


You will drive company wide programs and implement trust and safety controls across all our touchpoints. These controls will help us to prevent or proactively detect and mitigate abusive activities. You will develop streamlined and scalable processes to prevent abuse on a wide range of features while ensuring trust and protect Whatnot’s brand reputation. This role is inherently cross-functional and requires the ability to think big and collaborate with teams across product, engineering, operations, policy, data and legal to ensure that Whatnot is able to detect, triage, and, if possible, prevent safety incidents from proliferating on our platform. We are looking for someone who is driven and proactive, has a strong bias towards action, and can manage complex cross-functional initiatives effectively. If you are enthusiastic about earning users’ trust, we want to hear from you! 


Some of the focus areas include (but not limited to): 

  • Content Integrity - Reduce inappropriate content in livestreams and marketplace
  • Account Integrity - Reduce fake accounts and keep accounts safe
  • Platform Integrity - Reduce spamming, collusion, shill bidding, etc. 
  • Identity & Background Verification

👋 About You

  • Bachelor's degree in Engineering, Computer Science or related technical field
  • 6+ years of experience in a product and program development, at a technology company
  • 1-3 years of experience in Trust and Safety, and risk management roles. 
  • Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company
  • Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations
  • Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
  • Experienced in design, and hypothesis driven product development
  • Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
  • Startup experience at a high-growth company (nice to have)

🎁 Benefits

  • Competitive base salary and stock options
  • Unlimited Vacation Policy and No Meeting Holidays
  • Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
    • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
    • Dental and Vision sponsored 100% by Whatnot for employees and dependents
  • Work From Home Support
    • Laptop provided by Whatnot and home office setup allowance
    • $150 work-from-anywhere monthly allowance for cell phone, internet, or co-working spaces
  • $200 monthly to spend within Whatnot App
  • Care benefits
    • $450 monthly allowance on food
    • Wellness monthly allowance
    • Paid Parental Leave
    • $20,000 for family planning, such as adoption or fertility expenses
    • During the COVID-19 Pandemic, Whatnot provides a $20,000 annual allowance towards Nannies, Daycare, and Caregiving support

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • AWS (Amazon Web Services)Frameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • AsanaManagement
    • JIRAManagement

What are Whatnot Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Home Office Stipend for Remote Employees

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